Job Description

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$67,687.00 - $117,791.00 Annually

Hiring Salary Range:

$67,687.00 - $ 92,739.00 Annually

Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

In an assigned City agency or program, may direct, administer, oversee and coordinate the planning, development, and organization of the activities and operations of a program. Advises agency head on the status, findings and problems of projects and programs; recommends to same project policies, practices and problem resolutions. With a high degree of independence, develops, implements, recommends changes in and approves program policies and procedures; directs and participates in the interpretation of policies and procedures. May evaluate the performance of, discipline and recommend the hiring, firing and promoting of subordinate program personnel or unit supervisors. May direct the preparation of grant proposals for agency programs and initiatives May direct the preparation and administration of a program budget, budget recommendations and the monitoring of budget expenditures. May coordinate and oversee, upon referral from hospitals, clinics and other agencies, the provision of services to clients diagnosed with medical conditions or problems or needing care. May oversee the maintenance and accuracy of detailed client case records and files; ensures the confidentiality of client case records and files. May participate with others in conducting educational and informational meetings, programs and public health fairs with the general public and targeted at-risk populations. Evaluates program activities to determine program effectiveness and to ensure achievement of program objectives; reviews policies and procedures to assess effectiveness, makes recommendations for improvement and reports findings to super­iors. Speak before community groups and other organizations presenting, explaining and promoting program services. Coordinates program activities with other agencies and organizations explaining program services to and obtaining financial and other assistance from such agencies and organizations and providing assistance to them. Operates a variety of standard office machines including personnel computers and related standard software and hardware to record, edit, store and revise correspondence, reports, statistical tables, forms and other materials. Answers sensitive, controversial, unusual or complicated questions or complaints regarding work procedures or depart­mental or grant-funded programs, operations, services or functions. Compiles complex reports, forms and summaries for agency head, reviewing, interviewing and investi­gating a variety of sources to secure complete and accurate information. Oversees and coordinates studies, surveys and research projects.

Essential Functions

• Conduct in-person and telephonic visits to evaluate care and health status of participants for the nurse monitoring program for clients receiving personal assistance services (pas), completing a minimum of 20 visits per week and a minimum of 25 billable hours per week.
• Assesses the quality of care provided by the residential service agency (RSA) and individual caregivers to ensure personal assistance services (PAS) follow the client’s plan of service (POS).
• Schedule appointments with clients or clients’ representatives.
• Review client documentation and complete required assessment and evaluation tools.
• Manage assigned caseload, review plans of service, coordinate and make community referrals.
• Use the long-term services and supports system (LTSS) for documentation, billing, and assessment history.
• Liaise with supports planners and assessment, evaluation, and review services facilitate the health and safety of participants in a variety of community settings.
• Complete time-sensitive outreach documentation and mileage reporting.
• Perform related work as required, including emergency essential duties as needed.

Minimum Qualifications
Education: Have a bachelor’s degree from an accredited college or university

AND

Experience: Four years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients, including two years of experience supervising subordinate staff or equivalent combination of education and experience.

Preferred experience: experience working with older adults and/or persons with disabilities.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Knowledge of administrative practices and procedures.
• Knowledge (where required) of public health services and practices.
• Knowledge (where required) of specified oral and written non-English language grammar, spelling and punctuation and associated cultural idioms, customs and norms.
• Knowledge of research techniques and methodology.
• Skill in grant writing and grant administration.
• Skill in formulating public policies
• Skill in coordinating responses from multiple public and private agencies, institutions and community resource organizations.
• Skill (where required) in speaking, reading and writing a specified non-English language and interacting within associated cultural idioms, customs and norms.
• Ability to plan, implement and administer a high-level, high profile special initiative program or project.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and officials and public and private community institutions, service providers and personnel.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to promote program activities.
• Ability to communicate effectively, both orally and in writing.
• Supervisory experience.
• Administrative experience.

Preferred:

• Knowledge of nursing theory, process, practices and procedures.
• Knowledge of professional nursing standards.
• Knowledge of community health resources and agencies.
• Ability to make long-range plans for community health services.
• Ability to plan, develop, implement and evaluate community health programs.
• Ability to establish and maintain effective relationships with others.
• Ability to effectively communicate orally and in writing.
• Administrative ability.
• Strong time management skills.
• Conflict resolution skills.
• Ability to work independently

Additional Information

Background Chek
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER