Job Description

The Manager is accountable for the overall quality of service provided by the department and for the supervision of the department’s team members. The Manager ensures adequate staffing levels, appropriately trained staff and the most efficient use of resources. The Manager will delegate to other team members.

DEPARTMENT LEADERSHIP-

• Supervises and coordinates the day-to-day activities and operations of the department, and patient care, on an assigned shift or delegates to others.
• Ensures adequate staffing levels on a day-to-day and long-term basis.
• Establishes and maintains a flexible staffing plan to ensure quality care, patient safety and the most
  efficient use of resources.
• Facilitates teamwork and cooperation among staff, effectively follows-up and resolves routine and complex
  employee relations issues, seeking support the Director and/or Human Resources as needed.
• Recruits, selects new staff; works with Education and Development to ensure a complete orientation process
  for nursing and PCA staff; coordinates or delegates the organization of the orientation process for other staff.
• Participates in all phases of the performance management process (planning, ongoing feedback/coaching,
  appraisal); works with Assistant Nurse Managers to ensure all reviews and coaching are completed in an
  accurate and timely manner
• Implements and monitors the CCMC care delivery model within the unit consistent with other patient care
  units.
• Develops (or provides input to) department staffing plans to ensure patient safety and most efficient use of
  resources.
• Flexes staffing, as needed
  - Role models professionalism at all times
  -Provides input to or develops department budget, monitors expenses and accounts for monthly variances
  - Ensures compliance with regulations of JCAHO, State, OSHA and other regulatory bodies.
  - Demonstrates support for the mission, values and goals of the organization through behaviors that are
  consistent with CCMC’s values, mission and behaviors.

CLINICAL PRACTICE –

• Competent to provide direct clinical care as needed. Provides safe, appropriate
  patient care to a defined patient population according to CCMC and department policies and standards.
• Coordinates with Education and Development to ensure staff receive education on new treatment
  modalities and on the care of new patient populations.
• Facilitates teamwork among department staff and between departments to help ensure a seamless service
  and optimal care to patients and families.

MULTI –DISCIPLINARY COLLABORATION –

• Demonstrates effective communication and collaboration skills with all members of the health care team.
• Develops, or assists others in developing comprehensive plans of care
  that recognize the multidisciplinary contributions to patient care.

DOCUMENTATION-

• Conducts chart reviews and follows-up to ensure ongoing readiness for regulatory
  purposes.
• Completes all required documentation in a timely manner, according to CCMC policies and standards;
  necessary information is effectively communicated to all members of the health care team.
• Serves as a role model
  and provides feedback to clinical staff regarding compliance with department documentation standards.
  appropriate.
  

PATIENT /FAMILY PARTNERSHIP AND EDUCATION -

• Follows through to resolution issues identified in patient satisfaction survey or through patient/parent complaint.
• Monitors, trends, and evaluates
  patient/family responses to their experience in the PICU and at CCMC.
• Provides appropriate education to
  staff on patient and family satisfaction. Ensure staff provide patient and family education and document
  appropriately.

QUALITY IMPROVEMENT-

• Demonstrates commitment to continuous quality improvement; leads change processes by independently coordinating department-based quality improvement activities for the department and or organization; collaborates in the review and development of policies and procedures.
• Implements improvements, and coordinates with educator to ensure appropriate education of staff; and, ensures system for ongoing monitoring and evaluation. Identifies clinical issues and leads quality

SUPERVISORY RESPONSIBILITIES

• improvement and/or research activities directed toward improving patient care.
• Participates in department Balanced Score Card business reviews and develops and implements action plans as needed.
• Collaborates with physician leaders to manage clinical and non-clinical support staff.
• Supervises day to day operations and support staff.
  

Education and/or Experience Required:

• Education Required: BSN required.
• Education Preferred: Master's degree preferred.
• Experience Required: Minimum 5 years relevant nursing experience required.

License and/or Certification Required:

• Current State of Connecticut Registered Nurse licensure required and maintained thereafter.
• Current Basic Life Support (BLS) / CPR in adult, child & infant is required upon hire and maintained
  

Knowledge, Skills and Abilities Required:

Knowledge of:

• Day-to-day needs of patient population.
• Accreditation and certification requirements and standards
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families

Skills:

• Demonstrates computer proficiency in Windows environment; and use of Internet as research tool.
• Intermediate level skills in Microsoft Word and Excel.
• Demonstrates leadership and management skills including communication, conflict resolution, team building, problem-solving and decision-making.

Ability to:

• Work off-shifts occasionally to meet with staff on different shifts
• Provide expert care and consultation to patients/families; to demonstrate clinical competencies within specialty area and assess the competencies of others
• Demonstrate all of the CCMC Leadership Competencies
• Communicate effectively, both orally and in writing
• Utilize independent judgment to resolve problems and make decisions on routine managerial matters on assigned shift
• Supervise and train employees, foster employee development and performance management
• Act in a professional capacity any serve as a professional role model.
• Coordinate quality assurance programs, and enforce organizational and unit policies, procedures and standards
• Demonstrates or has the ability to demonstrate all the as clinical competencies within the department within 6 months from start date.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.