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Department: Care Center
Shift/schedule: Full Time (Salaried)
GENERAL SUMMARY
Works under the supervision of the Administrative Director of Population Health. The Care Center Nurse Manager’s primary function is to oversee the operations of the Care Center and assist with organizational Population Health initiatives. This role is responsible for the enforcement and accountability of policies, procedures, projects, and tasks. Works in collaboration with physicians, APPs, SOMC leadership, social work, dieticians, pharmacy, etc to implement initiatives and assist with reaching Population Health goals. The manager is expected to create and sustain a high performing team.
QUALIFICATIONS
Education:
• High School Diploma or successful completion of an equivalent High School Exam Required
• Graduate of an accredited school of practical nursing required
Associates degree preferred
Licensure:
• Licensed to practice as an LPN in Ohio required
Experience:
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Oversees daily operations of the Care Center.
2. Coordinates department orientation and training for new hires.
3. Monitors employee hours and schedules in the payroll system to ensure proper use of PTO, overtime, etc.
4. Manages the Care Center personnel through daily huddles, rounding, continuous performance feedback, and annual reviews.
5. Interacts with SOMC leadership to discuss quality improvement projects, education on Care Center activities/tasks, and Population Health data and initiatives.
6. Performs audits when necessary to inspect what is expected, holding staff accountable to complete work.
7. Updates dashboard(s) monthly and maintains action plans for measures not meeting the goal
8. Assess patients over the phone and escalate to physicians and APPs as appropriate.
9. Assists with the coordination of care for the patient in collaboration with the Care Center staff and other SOMC leaders and staff to meet the needs of the patient.
10. Accurately and timely communicates with staff to share changes in workflows and procedures
11. Continues to develop leadership skills and competencies.
12. Works with Population Health Data Analyst to review payer and contract data to maintain accurate alignment with performance targets with Value Based Care.
13. Combines evaluations of data analytics, operations and care team workflows to ensure insights gained become embedded improvements in daily practice.
14. Collaborates across the organization and physician clinics to ensure efficiency, frontline workflow improvements and optimized solutions that are aligned with our Population Health goals
15. Performs other duties as assigned.
Why SOMC? You Care for Our Patients, We Care for You
At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.
Compensation & Benefits
*Available only to Full-Time and/or Part-Time Employees
Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.
Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status
Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.
Southern Ohio Medical Center (SOMC) is a 248-bed hospital in Portsmouth, Ohio, providing emergency and surgical care, as well as a wide range of other health-care services (see Programs and Services for details).
SOMC employs over 3,000 full- and part-time people, has a medical staff of more than 266 physicians and specialists, and is supported by more than 464 regular volunteers.
Annual Statistics
13,000 patients admitted
12,000 surgeries
79,000 emergency cases
196,000 outpatient tests
Our Mission
We will make a difference.
Our Strategic Values
Safety: We will build and sustain an exceptionally safe organization.
Quality: We will deliver and sustain exceptional quality of care.
Service: We will deliver and sustain exceptional customer service.
Relationships: We will build and sustain exceptional relationships.
Performance: We will achieve and sustain exceptional financial performance.
Our Vision
We will become the leading medical center in our region.
Our Cardinal Value
We honor the dignity and worth of each person.
