Job Description

The Cross –Bay Stad Center for Pediatric Pain, Palliative Care, and Integrative Medicine Nurse Manager leads a highly specialized team. Ensures optimal patient outcomes through effective leadership and provision of patient care delivery across the continuum of care for Inpatient and Outpatient Services at Benioff Children’s Hospitals as well as the larger UCSF Health System. This is a Cross-Bay position with oversight of both our Mission Bay (SF) and Oakland locations.

Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Establishes standard systems, policies and procedures, and partners in determining strategies for cross-bay alignment for the three teams within the Stad Center: Pain, Palliative Care, and Integrative Medicine. Promotes environment for a shared voice in nursing practice and exchange of ideas to continually improve nursing and patient care outcomes. Accountable for the quality, safety, and cost-effectiveness of patient care. Serves as a consultant to senior management, consults and collaborates with other health care professionals to coordinate the management of patient care across the health system. Serves as a resource to staff, physicians, students and others.

% of timeEssential Function (Yes/No)Key Responsibilities (To be completed by Supervisor)30yes Develops and implements operational processes to ensure quality patient care across large departments and / or multiple units. Participates in the development and implementation of patient care practices which meet internal policy, external regulations, and accepted standards across the continuum of care. 15yes Collaborates with subordinate management to recommend and maintain adequate staffing levels, Advises senior leaders of administrative and nursing issues, the needs of individual units, and resolution of these matters. Designs and coordinates a patient flow system.10yes Partners with leadership across services (e.g., outpatient, children's, cancer center, etc.) to develop and implement policies and procedures for coordination of care for all patient populations.10yes Collaborates with IT managers to develop and implement new or improved patient care information systems and coordinates efforts across large and / or multiple units.10yes Coordinates the resource needs for areas of responsibility, including the review and approval of budgetary recommendations. Prepares and reviews variance analyses of budgeted revenues and expenses.5yes Represents nursing units within purview, and / or medical center wide on interdisciplinary committees. Addresses a range of patient care topics impacting the medical center and / or health system, such as patient satisfaction levels, quality improvement initiatives, workflow efficiencies, and clinical information systems. 5yes Provides mentorship / leadership to nurses and nurse leaders. Reviews and approves individual professional development plans, with succession planning needs in mind.5yes Promotes an environment for collaborative decision making and shared governance across large departments and / or multiple patient care units. Ensures a shared voice in nursing practice and the exchange of ideas to continually improve nursing and patient care outcomes.5yes Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Instills strong management practices to create a culture of teamwork, collaboration, and timely achievement of goals and objectives. Works with clinical educators and leadership to evaluate core competencies in nursing care for units. 5yes Works collaboratively with labor relations on bargaining unit issues and contract negotiations at the local level. Facilitates and oversees resolution of human resources, labor relations, employee safety and risk management issues.

Required Qualifications:

• Minimum of 2 years of management experience, in a an outpatient clinic, inpatient nursing unit or inpatient consult service.
• Strong hospital management experience in both the inpatient and outpatient setting, with progressive and in-depth expertise in patient care services. Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team.
• Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines.
• Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives.
• Strong knowledge of relevant healthcare information technology and patient care workflows and processes.
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
• In depth knowledge and clinical experience in the management of pediatric pain, palliative care, and integrative medicine
• Experience in patient care coordination and transitions across the continuum of care- inpatient and outpatient setting

Preferred Qualifications:

• Master's Degree in Nursing or relevant area preferred.
• Certification in relevant area preferred.

Education/Licenses/Certifiations:

• Bachelor's Degree in Nursing required.
• Master's Degree in Nursing or relevant area preferred.
• Registered Nurse in the State of California.
• Current American Heart Association BLS Certificate