Job Description

Day Shift (United States of America)

Employment Type
Full-time, Salaried/Exempt

Days Worked
Monday - Friday
Hours:
40 hours/week
Primary Location
Main Hospital - Grand Rapids, MI
Department Name
Acute Rehab Inpatient Pediatrics
Other Benefits:
Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement

The Nurse Manager has 24/7 oversite for assigned personnel that support nursing staff on the inpatient units.

Nurse Manager is responsible for maintaining a patient-focused, team-oriented culture, working in collaboration with all other medical, clinical and therapeutic disciplines to ensure optimal service and superior outcomes.

As a key member of the leadership team at Mary Free Bed, the Nurse Manager contributes to performance improvement quality projects as directed by the Nursing Director and Chief Nursing Officer. The Nurse Manager will sit on committees impacting quality improvement, patient safety, and others as assigned.

Essential Job Responsibilities

• Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation.

• In collaboration with the Nursing Director, provide the nursing clinical oversite for specific groups of clinical staff, including the registered nurses and nurse technicians.
  • Provide guidance to nurses who provide treatment and administer medications.
  • Assist families, patients and staff with escalated issues.
• Responsible for training, staffing, and performance reviews of assigned team.
  • Responsible for the recruitment, selection, and training of specific job categories of nursing employees, i.e., Registered Nurses and Nurse Technicians. Provides ongoing mentoring, development, staff selection and performance appraisal of staff reporting directly to this position with support from the nursing director as appropriate.
  • Assure staff competence to perform job responsibilities is assessed, demonstrated, and maintained, according to regulatory and accreditation requirements and in alignment with recognized standards of care and best practice benchmarks.
  • Along with the Clinical Care Coordinators, identify risks to employee safety and takes appropriate steps to reduce those risks, and maintains a physical work environment that reflects the high-quality nursing services delivered at Mary Free Bed.
• Ensure compliance with the Joint Commission’s National Patient Safety Goals as well as other recognized measures of quality patient care.
• Utilize organizational resources such as the Lean, the Plan-Do-Check-Act (PDCA) model, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA) and other established performance improvement mechanisms to improve the quality of nursing services provided at Mary Free Bed.
• Provide input on ways to enhance the culture of patient safety and employee accountability for all aspects of nursing care.
  • Responsible to participate in innovative and effective patient safety programs in coordination with other MFB leaders, and monitor performance results to reduce key patient safety risks that are identified for the patient populations served
  • Participate or delegate Nursing participation in cross-disciplinary quality improvement projects as needed.
• Maintain effective interpersonal communication and working relationships with MFB leaders, staff, physicians, and other key stakeholders.
  • Work closely with other clinical leaders to maintain integrated clinical programs providing coordinated patient care is required.
  • Demonstrate excellent customer service standards and behaviors, while encouraging, coaching, and mentoring employees to do the same.
  • Oversee internal customer service initiatives, including teamwork and direct communication between co-workers.
• Responsible for implementation of Joint Commission, CARF, CMS, and state hospital standards, as directed by the Nursing Director/Chief Nursing Officer. Ensures care is delivered according to these standards. Responsible for “accreditation readiness” as a key component of the role in collaboration with the nursing director/CNO.
• Assist in monitoring Patient Satisfaction for the Nursing Department, including analysis of results, and performance improvement initiatives.
• Maintain a patient admission process that does not delay or reject admissions as a result of staffing or equipment issues is an organizational priority. Identify issues and barriers and work with stakeholders to find an appropriate resolution.
• Collaborate with the Nursing Director to provide input on the annual budget for each Nursing unit.
• Responsible for directing the daily staffing levels along with the Clinical Care Coordinators, based on budgeted staffing grids and census acuity.

• Leadership Must-Haves will be followed for patient and staff interactions:
  • We’ll embrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.

Taking action against discrimination.

Honoring our differences and how we collaborate.

Educating staff, patients and the communities we care for.

Restoring hope and freedom, together

• Rounding
• Thank You Notes
• Employee Selection/Peer Interviewing
• Key Words at Key Times
• AIDET® + Promise
• Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Licensure Requirements: Registered nurse in the state of Michigan.
• Education: BSN is preferred. If candidate does not have a BSN, the candidate is required to be enrolled within 3 months in a BSN program with continual progress towards the completion of the BSN. The completion of the BSN shall be no later than 36 months from the offer of employment
• Certifications:
  • Current Basic Life Support (BLS) certification is required.
  • Advanced Cardiac Life Support (ACLS) certification is required or completed within 6 months of hire.
  • CRRN required. Must sit for the examination at earliest point of qualification. If applicant currently meets the requirement to sit for the certification exam, delays in doing so may result in the loss of position.
• Experience
  • A minimum of two years of relevant nursing leadership experience is required.
  • Accurate decision-making, strong leadership skills and critical thinking. Ability to manage a group of employees including identification of performance goals and completion of detailed performance reviews. Strong collaborative skills.
  • Time management and organizational skills
  • Effective written and verbal communication skills
  • Information management skills and ability to interpret, communicate, and present data.
  • Excellent computer skills with specific emphasis on Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
  • Must be competent with computer systems for the purpose of documenting patient care.

Physical Requirements for Essential Job Qualification

Levels

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position: ​​Frequently​

Traverse or move around work location: ​Frequently​

Use keyboard: ​Frequently​

Operate or use department specific equipment: Occasionally​

Ascend/Descend equipment or ladder: ​None​

Position self to accomplish the Essential Functions of the role: ​Frequently​

Receive and communicate information and ideas for understanding: ​Majority​

Transport, position, and/or exert force:

Up to 10 pounds: ​Majority​

Up to 25 pounds: ​Frequently​

Up to 50 pounds: ​Occasionally​ ​

Up to 75 pounds: ​None

More than 100 pounds: ​None​

Other weight: Up to___ pounds: None

Other: Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic

(*) Source: Dictionary of Occupational Titles, Volume 1, United States Department of Labor, United States Employment Services, 1991