Job Description

The Nurse Manager is part of the nursing leadership team and manages daily operations for their nurses and medical assistants, reporting to the regional director of nursing.

In addition, the Nurse Manager is expected to demonstrate leadership qualities that foster a collaborative and supportive work environment, encouraging professional development and a culture of continuous improvement among staff. Adherence to all organizational policies, regulatory standards, and ethical guidelines is essential for maintaining high-quality patient care and ensuring the safety and well-being of both clients and team members. The position requires adaptability and effective communication to address evolving healthcare needs, promote operational efficiency, and contribute positively to the overall mission and values of the organization.

Essential Duties and Responsibilities:

• Oversees front-line nursing, medical assistant, phlebotomy, and technician staff within the designated service line, including providing after-hours on-call support as needed. Addresses client concerns by assigning appropriate interventions.

• Participates in the recruitment and hiring process for all relevant departmental staff roles, ensuring alignment with department requirements. Facilitates or delegates comprehensive onboarding and training for new employees.

• Conducts regular meetings with staff to address departmental objectives and communication updates, utilizing in-person or video conferencing methods. Performs routine check-ins and manages annual performance evaluations for supervised personnel.

• Serves as a point of contact for clients regarding medication inquiries and needs; initiates refill requests to providers following standard operating procedures.

• Acts as a liaison between administrative leadership and supervised teams, collaborating with the Assistant Director and Director of Nursing to monitor, evaluate, and enhance workflow processes.

• Leads ongoing team development initiatives and coordinates training activities.

• Conducts chart audits for supervised staff as directed. Compiles monthly data summaries of all interventions conducted by supervised staff.

• Manages procurement of medical supplies for the service line as necessary.

• Prepares counseling memoranda and corrective action plans for staff with input from the Assistant Director, Director of Nursing, and HR.

• Provides timely feedback to support staff development and reports on workflow documentation issues as needed. Monitors clinical interventions and escalates concerns to leadership promptly.

Qualifications, Knowledge, Skills & Abilities:

• Valid licensure as a licensed, practical or registered nurse; one year of supervisory experience preferred.

• Secures client information and maintains confidentiality by completing and safeguarding medical records. Knowledge and implementation of safeguarding protected health information by methods such as maintaining private usernames and passwords, encryption, and other methods as indicated.

• Ability to read & interpret documents such as lab results, notes & documents within an electronic health record, safety rules, operating & maintenance instructions, and procedure manuals.

• Ability to write routine reports & correspondence clearly & effectively via multiple methods, in various platforms. Communicates effectively & therapeutically to clients, family members, employees, & other contacts within the community in-person, via telephone, and via video conferencing.

• Ability to add, subtract, multiply, & divide all units of measure using whole numbers, common fractions, & decimals.

• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Ability to problem solve several concrete variables in standardized situations.

• Shall be able to follow direction and accept supervision.

Other Qualifications:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all employees.

• Provide leadership and guidance to all aspects of the department.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all employees to achieve their goals.

• Effectively communicate to employees about any changes and newsworthy events within the department or company.

• Manage difficult employee situations directly, using appropriate discretion and Human Resource advice to show respect for the individual.

• Champion change and effectively manage the implementation of innovative ideas.

• Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.

Physical Requirements and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear. The employee is also required to be able to walk and sometimes run up and down stairs.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state and local laws and standards.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.