The Nurse Manager is responsible for quality and safety of outcomes consistent with the philosophy and goals of the institution. The Nurse Manager facilitates employee and patient satisfaction through professional oversight.
1. Describe responsibility:Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.
2. Describe responsibility:Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.
3. CUSTOMER PATIENT FOCUS: Utilizes the principles of leadership established by the AONE and ANA• Privacy – Respects patient/customer privacy. Maintains a secure and trusting work environment• Phone Etiquette – follows departmental standards concerning the answering of telephones• Appearance - Maintains an appropriate professional appearance • Work Environment – Maintains working environment in a clean, safe, orderly manner• Patient/Customer Information – Provides appropriate and timely information to patient/customer. Demonstrates knowledge of HIPAA regulatory and patient’s confidentiality.• Call lights/Client Needs – Identifies and responds to patient/client needs according to hospital standards. Anticipates needs where possible.• Customer Waiting – Provides service to patients/clients according to hospital standards. Keeps patients/clients informed of work progress. Promotes/provides comfort while waiting
4. Clinical Responsibilities• Collects, assesses and documents patient healthcare data. Uses innovative strategies to direct the interdisciplinary team, including patient/family to identify a plan of care and outcomes that are realistic and measureable.• Leads interventions in the coordination of patient care in a safe, timely and appropriate manner. Applies, promotes, and oversees the escalation process.• Considers needs and behaviors of specific patient age groups and cultural groups in all patient care activities. Documents interventions per hospital standard.• Educates the patient/family regarding health status and established plan of care. Collaborates with the interdisciplinary team to modify expected outcomes. Documents learning outcomes of patient/family; evaluates and revises education plan.• Evaluates the patient’s progress towards expected outcomes. Involves the patient/family and interdisciplinary team in the evaluation process. Assesses for potential and actual variations. Responds to variations in patient’s progress by modifying the interventions. Reports documents and evaluates the effectiveness of the intervention(s).
5. Accountability/Work Ethic• Demonstrates an understanding of the organization fire/safety plan, emergency preparedness plan and patient safety goals• Removes and or reports broken or damaged equipment promptly• Checks alarm settings on medical devices and ensures they are audible.• Checks code cart/defibrillator based on hospital policy. Ensures that all institutional logs are updated as per policy.• Participates in fire drills and emergency drills as per hospital policy.• Handles and properly disposes of regulated medical waste as per hospital policy.• Wears employee ID badge at all times.• Complies with the organizational procedures with respect to absences, lateness and timeliness of meal breaks.
6. Coordination/Leadership/Responsibilities• Participates in patient throughput - bed flow (e.g. room turnover, wait time).• Complies with New York State Nurse Practice Act and regulations of relevant outside agencies, e.g., NY State Department of Health, The Joint Commission, regulatory requirements etc.• Demonstrates ability to differentiate those activities which are in scope of professional nursing practice and those that may be delegated to ancillary staff.
7. Education/Development/Responsibilities• Complies with annual education and mandatory/regulatory requirements. Also ensures that nursing staff complies with annual and mandatory skills, EHS Annual Health Assessments, and HealthStream competencies for staff under her/his supervision.• Serves as a support, resource and preceptor for nursing staff and students. Seeks opportunities to develop other staff.
8. Quality & Performance Outcomes Responsibilities
• Adheres to patient care and nursing standards in care delivery, and uses best clinical practice guidelines (CPG).
7 Competencies• Mandatory population Health Management (unit based) competencies have been successfully completed.
- All RNs; graduation from an accredited school of nursing
- Experienced RNs; progressive clinical experience in specialty
- New York RN Licensure – Current Registration
- Basic Life Support (BLS)
- Advance Cardiac Life Support (ACLS)
- Trauma Nursing Core Course (TNCC - Emergency Services after one year)
- Certification in area of clinical specialty (preferred for experienced RNs)
- Associates
- Bachelor’s
- Foreign Language
- Advanced clinical skills
- Can recognize complex clinical problems.
- Uses problem solving tools and techniques
- Ability focus on patient/customer concerns within a busy environment
- Collaborates effectively with other disciplines/departments.
BronxCare is the largest voluntary, not-for-profit health and teaching hospital system serving the South and Central Bronx, with 859 beds and more than 4,500 employees. Its two main hospital divisions, comprehensive psychiatric and chemical dependency programs, long-term care facility, and extensive outpatient network of 39 practices are providing the wide range of services needed by the community. BronxCare is now among the largest providers of outpatient services in New York City, with close to 750,000 visits annually. Its ER is among the largest in the nation with 127,000 visits annually.
In 2023, BronxCare received full accreditation from the Joint Commission, the leading accrediting authority for hospitals in the nation. Its medical school affiliation with the Icahn School of Medicine at Mount Sinai and clinical collaboration with the Mount Sinai Health System, as well as 16 accredited residency and fellowship programs, are strong indicators of excellence. BronxCare’s outpatient practices are also certified as a Level Three Patient-Centered Medical Home (the highest designation) by the National Committee for Quality Assurance (NCQA).
As an engine for positive change, BronxCare has infused more than $400 million into the Bronx economy, including a new Pediatric Specialty Center and Ophthalmology Practice, among numerous other capital projects. A new 33-bed Medical-Surgical Unit at the Concourse Hospital Division and 20-bed Adult Psychiatric Unit at the Fulton Hospital Division will increase inpatient capacity to 912 beds, further reinforcing BronxCare’s ability to address the significant needs of the Bronx community.
BronxCare is also modernizing its Inpatient Maternity and Labor and Delivery Units, as well as its Women’s Health Center and Neurology Suite, to improve the patient experience. Additionally, BronxCare’s Dr. Martin Luther King, Jr. Health Center Practice at 174th Street will be opening.
