Job Description

Level: Management
Job Location: Main Campus - Baltimore, MD 21229
Position Type: Full TimeEducation
Level: Graduate Degree
Salary Range: $100,000.00 - $115,000.00 Salary
Travel Percentage: Up to 25%
Job Shift: Variable
Job Category: NursingNurse Manager – Community-Based Crisis Services Program
📍 Baltimore, Maryland
💰 $100,000 – $115,000 salary per year
🕒 Full-Time | Primarily Day Shift | Occasional evenings, weekends, or on-call as needed
Leading Clinical Excellence. Supporting Crisis Care. Strengthening Communities.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, we have provided timely, community-based services for individuals experiencing mental health and substance use crises.
Our Community-Based Residential Crisis Services Program delivers responsive, person-centered care in partnership with community providers, first responders, and healthcare systems—meeting individuals where they are during their most vulnerable moments.
The Opportunity
We are seeking a Nurse Manager to oversee nursing operations within our Community-Based Crisis Services Program. In this leadership role, you will guide clinical practice, supervise nursing staff, and ensure the delivery of high-quality, compassionate care to individuals experiencing mental health and/or substance use crises.
The Nurse Manager will collaborate closely with the Medical Director and Clinical Director of Residential & Outpatient Services, as well as community partners and internal crisis teams, to strengthen service delivery and promote best practices in crisis care.
This role is ideal for a clinically strong, mission-driven nurse leader who thrives in dynamic, fast-paced environments and is passionate about community-based crisis response.
What You’ll Do
Clinical & Program Leadership
- Provide clinical oversight, guidance, and mentorship to nursing staff and interdisciplinary team members.
- Ensure efficient daily operations of crisis services, including intake, assessment, care planning, stabilization, and discharge processes.
- Deliver direct nursing care and clinical interventions during critical incidents as needed.
Quality Assurance & Compliance
- Develop and implement quality improvement initiatives to ensure adherence to clinical protocols, safety standards, and regulatory requirements.
- Ensure compliance with all local, state, and federal regulations related to patient care, confidentiality, and program operations.
Staff Supervision & Development
- Lead, supervise, and support nursing staff to ensure adequate coverage, training, and professional development.
- Conduct performance evaluations, provide coaching and feedback, and foster a positive, accountable team culture.
Collaboration & Community Engagement
- Collaborate with Mobile Crisis Teams to assess, manage, and respond to behavioral health crises in a timely manner.
- Build and maintain strong partnerships with community healthcare providers, mental health agencies, law enforcement, and other stakeholders.
Data, Reporting & Program Improvement
- Collect, analyze, and report on key performance indicators (KPIs) related to patient outcomes, program efficiency, and community impact.
- Use data to inform program improvements, staffing needs, and resource allocation.
Emergency Preparedness
- Ensure staff are trained and prepared to respond to medical emergencies, psychiatric crises, and trauma situations.
- Participate in emergency response planning and continuous readiness efforts.

Qualifications

Qualifications
Required:
- Bachelor of Science in Nursing (BSN)
- Active Registered Nurse (RN) license in the state of Maryland
- Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within mental health, crisis services, or emergency care
- Strong clinical judgment and ability to make timely decisions in crisis situations
Preferred:
- Master’s degree in Nursing, Healthcare Administration, or a related field
- Psychiatric-Mental Health Nursing Certification (PMH-BC) or Crisis Intervention certification
- Experience in community-based crisis or behavioral health programs
Why Join BCRI
🏥 Mission-driven organization leading behavioral health crisis care
👩‍⚕️ Opportunity to shape clinical practice and program growth
🤝 Collaborative, interdisciplinary team environment
📊 Data-informed, quality-focused approach to care
💙 Make a lasting impact on individuals, families, and the community
Lead With Compassion. Respond With Expertise.
This is more than a management role — it’s an opportunity to strengthen crisis care systems and help people find stability when they need it most.
👉 Apply today and help shape the future of community-based crisis services.