Job Description

The Nursing Director is a dynamic and experienced leader that focuses on delivering high-quality patient care and managing the clinical and administrative aspects of a nursing unit. With 24-hour responsibility in developing, implementing, and maintaining staffing plans, performance improvement initiatives, and quality assurance measures. Oversees the education and development of staff, ensures compliance with regulatory requirements, and manages the unit's budget. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Maintain staffing compliance within regulatory requirements and budget considerations.
• Maintain department performance improvement and quality plans.
• Develop, implement, and maintain a customer service improvement plan for employees, patients, visitors, and physicians.
• Assess educational and skill needs for staff in responsibility and develop and implement a plan to meet those needs.
• Effectively manage financial and human resources within the area(s) of responsibility and in collaboration with other hospital departments, providing direction, and setting expectations consistent with the goals of the organization.
• Maintain current competencies and updated knowledge in the specific area of practice.
• Effectively manage financial resources within the area(s) of responsibility, including labor management, productivity, supplies, and other resources.
• Ensure optimal provision of services through sound personnel management.
• Demonstrate leadership skills, including the ability to plan, prioritize, organize, analyze, and execute multiple tasks in collaboration with other hospital departments, providing direction, and setting expectations consistent with the goals of the organization.
• Possess effective written and verbal communication skills, including the ability to communicate with various individuals both inside and outside the organization and to understand and create reports, presentations, and proposals.
• Possess strong leadership skills, including the willingness to pursue roles with increasing levels of accountability, coaching, teaching, inspiring, forging alliances, and collaborating to negotiate resolution to issues.
• Possess the ability to work in stressful situations.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication.
• Collaborates across disciplines to assist in coordination of patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• May float to other areas of the hospital as needed.
• Other duties as assigned.

Behavioral Standards:

• Demonstrate behaviors commensurate with the vision, mission, values, and behavioral standards of the organization.
• Serve as a role model for the mission, vision, and values of the organization and fulfill other job duties as requested within the scope of practice.
• Serve as a role model and mentor for staff and peers.
• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• Minimum of two (2) years of progressive management experience in a clinical setting.
• Minimum of two (2) years clinical experience in area of specialty.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within healthcare.