Job Description

POSITION SUMMARY

This role is responsible for providing comprehensive medical support to NMDP network and staff for all aspects of donor evaluation and management, donor and recipient adverse events, and investigations of quality incidents involving medical issues. The role serves as a liaison between the network and other NMDP departments to ensure proper quality procedures related to cellular products and to minimize organizational risk associated with quality incidents and adverse events.

ACCOUNTABILITIES:

General

• Uses medical knowledge to assess complex clinical situations.
• Determines appropriate actions based on clinical judgment and/or in consultation with NMDP physician or designee.
• Communicates professionally and succinctly with involved stakeholders in a manner that is understandable at stakeholders’ medical knowledge level.
• Utilizes GTP and cGMP regulations in daily practice.
• Maintains confidentiality as outlined in NMDP policy and procedures.
• Serves as advocate for volunteer stem cell donors.

One or more of the following specialty areas may be assigned:

Donor Medical Assessment

• Performs triage, review and disposition for next steps during acute donor issues surrounding the post-clearance, pre-peri-and post-transplant trajectory
• Performs triage, review and disposition for next steps during acute process issues surrounding the post-clearance, pre-peri-and post-transplant donor trajectory
• Performs donor notification of recipient findings that are suspected of being donor derived.

Donor and Recipient Adverse Events

• Monitors an NMDP stem cell donor during and after an adverse event
• Investigates and monitors a NMDP recipient qualifying adverse event.
• Prepares data and presents summaries of donor and recipient adverse events for review to appropriate internal parties and externalagencies as needed.

Quality Assurance

• Prepares data and presents summaries of donor and recipient adverse events for review to appropriate internal parties and externalagencies as needed.
• Performs root cause analysis and investigation of events identified in the Quality Incident system or through FormsNet, as applicable.
• Collaborates with Case Management staff and Network members regarding incident recognition, protocol deviations, documentation, follow-up, and other quality assurance issues.
• Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.

Risk Management

• Acts as liaison with NMDP Quality in identifying and reporting trends related to quality assurance.
• Communicates with key NMDP stakeholders when a serious event is identified as a potential risk management concern.
• Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
• Consults with Legal as needed.

Donor Advocacy

• Mitigates risk by active participation in problem solving and appropriate interventions during an event as well as effective communication post-event.
• Ensures awareness and education regarding maintenance of donor confidentiality.
• Coordinates medical care of donors with long-term complications.
• Assists with the procurement of financial assistance for donors who experience financial difficulties due to post-donation complications.
• Serves as a resource regarding essential information, comprehension, and voluntariness to ensure informed consent.
• Acts as liaison to donor insurance carrier and Third Party Administrator (TPA) for disability and medical claims.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

Knowledge of

• Common medical diseases and disease management.
• General health assessment.
• Collection and analysis of pertinent data and/or clinical findings.
• Health care confidentiality standards.
• Basic computer applications.

Ability to

• Effectively summarize and communicate complex medical information.
• Evaluate health issues from various sources.
• Solve complex problems making timely and sound decisions.
• Demonstrate critical thinking skills.
• Exercise independent judgment utilizing appropriate resources.
• Handle multiple issues with flexibility and appropriate prioritization.
• Exhibit strong customer service skills.
• Show proficiency in computer software such as Microsoft Office programs.

Education and/or Experience:

• Minimum Education: RN required; BSN preferred.
• Five years’ experience as a nurse in medicine or a medicine subspecialty area unless BMT-specific, then two years.
• Two years of experience in a position that involved quality assurance strongly preferred.
• Clinical knowledge of health conditions and related treatments.

Other Requirements:

• Requires some flexibility in work hours to meet business need.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Foreign language skills desirable.
• Certification as a Transplantation and Cellular Therapy Certified Nurse (TCTCN®)
• Knowledge of stem cell transplantation, product collection and HLA typing.
• Donor health issues related to stem cell donation.
• Basic clinical research.