Job Description

About the job Nurse Concierge

Are you looking for a position with tremendous growth potential?

Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical care promptly and cost-effectively.

The Nurse Concierge will initiate calls to Medical Providers to gather pertinent medical information such as but not limited to, the extent of the patient's injury, treatment plan, etc. Communication with injured workers would be done over text message. S/he should be comfortable and efficient in handling outbound and inbound calls, text message exchange and back-office tasks.

Primary Duties and Responsibilities:

• Coordinate with the onshore Case Manager once all medical criteria have been met.
• Perform outbound calls to Medical Providers in securing appointments for the injured workers, verifying attendance, request medical records, return to work status forms and referral/s, if any.
• Receive inbound calls from Medical Providers and IW to answer their inquiries pertaining to a claim
• Accurate documentation and patient file management.
• Reviewing patients' progress as needed.
• S/he will work on a multi-system with an evolving scope of responsibilities over time.
• Provide support to assigned Case Manager as needed.
• Attend training/educational classes as appropriate.
• Coordinate activities in the Supervisors absence, when applicable.
• Strive to achieve departmental standards and objectives.
• Perform other duties and responsibilities as deemed necessary and assigned.

Qualifications:

• An active and unrestricted Philippine RN License.
• At least 1 year US Healthcare experience in a BPO or CPO setting.
• Good leadership qualities with the potential to train future colleagues in the department.
• Motivated and assertive in finding better and more efficient processes as part of the continuous improvement of the department.
• Critical thinker and good problem solver
• Good patient care skills
• Excellent verbal and written communication
• Proficiency in MS Word and Excel and general computer literacy
• Able to work with dual screens.
• Strong analytical, interpersonal, and time management skills are also required
• Able to report onsite

Salary Range: up to PHP 50,000 depending on experience
Start date June 15, 2026

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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