Job Description

This is a full-time professional position. This position is responsible for coordinating nursing staff to ensure day-to-day continuity of care for all patients on service and ensure accountability of nursing care consistent with the agency’s mission statement and regulatory systems. This position supervises Transitions Community-based Hospice nurses plus day to day supervision of all interdisciplinary team members. The schedule for this position is Monday-Friday 8:00am-5:00pm; on-call rotation; one major and one minor or three minor holidays per year.

Responsibilities what you do

• Coordinate interviewing/hiring of new clinical staff as assigned.
• Supervise and coordinate delivery of patient care for assigned patient care area on a 24-hour/day basis.
• Coordinate and problem-solve patient care issues with patients, families, physicians, agency staff and other health care providers.
• Ensure documentation of patient care is complete, timely, and accurate in accordance with TL processes, policies, procedures and regulatory requirements.

• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.

• Develop and implement processes to enhance clinical operations and practices for ongoing quality improvement.
• Case manage patients, as needed/requested.
• Oversee clinical compliance with all regulatory and accreditation needs of the agency.
• Review, update, and implement policies and procedures as appropriate, per agency protocol.
• Lead interdisciplinary group (IDG) meetings and case conferences.
• Oversee preparation of per diem staff calendar/scheduling.
• Identify annual competency and staff development needs, in conjunction with PI, Education, and Managers, ensuring all clinical staff are compliant with identified competencies.
• Attend seminars/workshops as appropriate.
• Covers Management Back-Up (MBU) as assigned.
• Covers at least one holiday per year as assigned.
• Professionally manages time, people, and technology.
• Perform other duties as assigned by supervisor.

Expectations how you do it

• Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
• Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
• Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
• Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
• Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment

Requirements what you need

• RN with current N.C. license.
• Two years of previous supervisory experience preferred.
• 5 years recent clinical experience with hospice, home health, or equivalent.
• Thorough understanding of Hospice clinical interventions and protocols.
• Knowledgeable about reimbursement sources, Medicare/Medicaid regulations, licensing laws and accreditation standards.
• Excellent written and verbal communication skills.
• Strong team building skills
• Strong leadership abilities. Excellent verbal and written skills.
• Competent in use of computer, able to learn and teach use of new software programs.
• Must have access to transportation.
• Requires travel to TL offices within NC.

• May be required to lift 30 lbs.
• Computer literacy with Windows programs. Ability to learn Netsmart programs.
• Current unrestricted NC driver’s license.
• Current professional license or certification.
• Current CPR certification.