PRINCIPAL DUTIES & RESPONSIBILITIES

Clinical Review & Referral Management

• Review incoming referrals to ensure they meet Transplant Center Evaluation Guidelines

• Request and place orders for referral testing per protocol for acceptable candidates

• Consent patients and secure consent for transplant evaluation per Transplant Center Protocol

• Provide CMS transplant education per Transplant Center Policy

Health Maintenance Screening

• Assistpatients in completing health maintenance screening tests not on the standard UNOS-required list

• Schedule health screening tests with hospital services and external partners

• Identifylocal partners (e.g., radiology centers, cardiology clinics) to perform necessary testing

• Assistpatients in obtaining dental care as needed per Transplant Center policy

• Develop clear algorithms for special-case scenarios (e.g., commercially insured patients requiring testing at the parent hospital)

Results Review & Anomaly Management

• Review results and discuss abnormal findings with the designated Transplant Center physician or designee

• Maintain a real-time tracking system for test completion, results collection, and anomaly review

• Maintain a clear communication pathway with the Transplant Center MD for escalating abnormal results

• Coordinate communication of abnormal results to patients per pre-agreed procedures

• Track and follow up on missing or incomplete tests

• Guide management of patients who repeatedly miss scheduled appointments

Scheduling & Patient Coordination

• Confirm patient intent and attendance with the dialysis clinic social worker (MSW)

• Communicate with the FKC MSWregardingpatients who are difficult or impossible to schedule

• Escalate scheduling barriers to the attending nephrologist to assess candidacy or psychosocial obstacles

Billing & Reimbursement

• Coordinate billing and reimbursement for testing with the Transplant Center Financial Coordinator

• Ensure testing is billed through the Transplant Center and not directly to the patient

• Distinguish initial screening testing (billable to transplant center) from follow-up testing (billable to patient insurance)

• Participate in periodic audit trails of billing documentation

Stakeholder Relations & Reporting

• Arrange lobby/practice days with Transplant Center personnel as appropriate

• Coordinate joint population-level reviews between practices, clinics, and transplant centers

• Solicit feedback from patients, referring physicians, and transplant center staff on TCN operations

• Provide continuous updates to Operations Managementregardingthe clinical posture of assigned centers

• Perform other related duties as assigned

PHYSICAL DEMANDS & WORKING CONDITIONS

The physical demands and work environment described here are representative of thoseencounteredwhile performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Remote/work-from-home position

• Day-to-day work involves desk and computer work, with interaction with patients, facility staff, and physicians

• Travel between assigned centersrequired; travel to organizational meetings may berequired

SUPERVISION

This position has no direct supervisory responsibilities.

EDUCATION & CREDENTIALS

• Graduate of an accredited School of Nursing; RN BSNrequired— advanced degree preferred

• Currentappropriate statelicensure

• One multistate license with the ability to practice in all compact states

EXPERIENCE & SKILLS

• Minimum 5 years of experience in pre-transplant intake, patient education, ICU, or similar clinical setting

• Solid understanding of the relationship between healthcare providers and regulatory agencies

• Ability to analyze complex issues and propose alternative solutions

• Experience in quality management, risk management, case management, and infection control

• Excellent verbal and written communication and interpersonal skills

• Exemplary customer service orientation

• Proficiencywith Microsoft Office Suite (Word, Excel, PowerPoint); medical database softwarerequired

• Proficiencywith EPIC preferred