Job Description

Our client is currently seeking a qualified and compassionate Nurse Advisor to join its medical assistance team.

The selected candidate will support the management of emergency medical assistance cases, ensuring high standards of patient care, accurate medical assessments, and effective coordination with operations teams and healthcare providers worldwide.

This role is ideal for a nursing professional who enjoys working in a fast-paced, international environment and has strong communication, decision-making, and organisational skills.

Key Responsibilities

Duties to include but are not limited to:
Triage: review initial diagnosis and determine patient requirements (urgency, critical care, location etc.)
Authorise medical tests, surgery and hospitalisation, such as MRI and CAT scans in simple cases
Working closely with the Operations team:
o Offer advice and opinion on best course of treatment of the condition suffered in simple cases, taking into account the insurance policy coverage, pre-existing conditions etc.
o Refer cases to external clinical advisers where appropriate
o Review medical information from providers (medical report and medical contact).
o Follow up patients' progress throughout the course of treatment/hospitalisation to ensure appropriate care and quality services are provided, taking decisions in simple cases and referring to doctors where necessary.
o Assist in the organisation of medical evacuation and medical repatriations
o Advise on potential breaches of policy terms by requesting and reviewing PMH and medical declarations as appropriate
o Review potential fraudulent invoices (medical necessity and cost) to ensure the Company has not been overcharged or that the patient has not been overtreated.
Ensure medical information is entered into the case management system
Ensure that all regulatory guidelines are adhered to, for example Patient Confidentiality
Support Managers to manage the key risks within your department.
Ensure that you conduct your role in accordance with company policy (to act honestly and with integrity) and to report any suspected incidents of fraud and corruption.
Adherence with all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.
To undertake any other duty or responsibility that may reasonably be allocated by your Manager/Company's Senior Management Team.

Requirements

• Nursing qualification such as RGN or SRN is essential.
• Minimum of 3 years' experience in a nursing role working alongside medical doctors.
• Excellent customer service and communication skills.
• Strong decision-making, problem-solving, and organisational abilities.
• Ability to remain calm and professional in critical situations.
• Good computer literacy and administrative skills.
• Strong written communication and reporting skills.
• Ability to work independently and as part of a team.
• Good understanding of patient confidentiality and professional healthcare standards.

Preferred Skills

• Previous experience in travel insurance, emergency assistance, or aviation medicine will be considered an asset.
• Strong primary care and medical procedure knowledge.

Working Hours

• Full-time role based on a 40-hour week, Monday to Friday.
• Flexibility is required for occasional on-call shifts during nights and weekends.

What's on Offer

• Opportunity to work within an international medical assistance environment.
• Professional development and career growth opportunities.
• Supportive and collaborative working environment.
• Competitive remuneration package based on experience.

If you are a dedicated nursing professional looking to further your career within medical case management and international healthcare support, we would love to hear from you.