NIO

NSC售后服务代表(佛山)

NIO  •  Onsite  •  2 hours ago
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Job Description

NSC售后服务代表(佛山)
SO
佛山
社招
全职
用户与服务 - 用户服务
大专及以上
5-7 年
职位描述
岗位职责:
1、熟悉公司车辆功能及使用,深刻理解公司服务理念,提供用户“无忧”服务体验。
2、对用户的维保需求进行确认,并根据需求给出最优服务方案。
3、负责用户关系的维护和客诉处理,保证每位用户都能得到专业而有温度的售后服务。
4、负责车辆整体维修情况的把控及维修过程中的用户沟通,确保维修时效、维修质量、完工交付标准及维修服务体验。
5、协助用户处理车辆事故理赔事宜。
6.按需为用户安排代步车,专车等延续行程服务确保用户行程无忧。
职位要求
岗位要求:
-大专以上学历,汽车维修等专业,5年以上中高端品牌汽车维修经验,有电动车维修经验优先考虑;
-掌握汽车维护和修理的诊断测试方法、工具、材料和配件等知识技能,使用和维护各种不同的手动和电动工具、车间工具及测试设备;掌握汽车设备和服务方法,在使用检测工具、执行诊断、及使用观测设备和电压表设备方面有丰富的技能和经验;
-建立和维护工作上的良好的合作关系,包括用户;
-优秀的口头和书面沟通能力;
-有C1及以上驾驶证;认可蔚来价值观,从用户利益出发,保障高用户满意度
-有低压电工证。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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