NIO

NSC售后服务代表-服务体验方向(东莞)

NIO  •  Onsite  •  18 days ago
Expired
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Job Description

NSC售后服务代表-服务体验方向(东莞)东莞社招全职用户与服务大专及以上1-3 年职位描述1. 客户接待与引导:负责来访客户的迎接、问候及导引工作,确保用户在进入服务区域的第一时间得到及时、热情的接待,展现良好的企业形象
2. 需求沟通与识别:主动与客户进行有效沟通,快速了解客户的实际需求与潜在需求,为后续服务或业务转化提供支持
3. 现场服务支持:负责客户在等候或咨询期间的茶水、饮品等接待服务,维护服务区域的整洁与舒适度,提升客户体验感
4. 情绪安抚与关系维护:具备较强的共情能力,能够在客户出现不满或焦虑情绪时,进行有效的安抚与解释,维护良好的客户关系,并及时拉通反馈给门店主管
5. 部门安排的其他工作等。职位要求1. 22-25周岁,专科及以上学历,熟练使用各种办公软件
2. 形象好、气质佳,普通话标准,具有亲和力,能够代表公司对外展示专业、得体的品牌形象
3. 思维逻辑清晰,能够快速理解客户诉求并作出准确判断
4. 良好的沟通与协调能力,具备主动服务意识,抗压能力强
5. 有汽车后市场相关经验、或销售经验者优先 投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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