Job Description

Summary of Functions
Responsible for cleaning cottages and RV Resort facilities while delivering exceptional guest service and maintaining cleanliness standards consistent with Good Sam 10/10/10 service expectations, Kalispel Hospitality values, and Northern Quest Resort & Casino operational standards. Ensure guest accommodations and public areas are maintained in a safe, clean, and welcoming condition while providing professional and courteous service to guests and team members.

Essential Duties and Responsibilities
• Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
• Maintains Good Sam 10/10/10 and Kalispel Hospitality service standards in all guest and team member interactions.
• Maintains a positive, professional attitude while anticipating and responding to guest needs, concerns, and requests.
• Cleans cottages and RV Resort facilities in accordance with established cleanliness standards, policies, and procedures.
• Maintains and properly cares for cleaning equipment and supplies.
• Reports damages, missing items, maintenance concerns, safety hazards, and found property promptly to leadership.
• Maintains security and accountability of assigned passkeys and access devices.
• Keeps work carts organized, clean, stocked, and presentable.
• Uses only approved cleaning chemicals and supplies provided by the department.
• Provides anticipatory service by documenting and communicating guest requests and preferences.
• Demonstrates genuine interest and concern for guest satisfaction.
• Maintains a friendly, professional, and approachable demeanor.
• Provides exceptional service to guests and team members while performing assigned duties.
• Conducts all work in a professional manner consistent with Northern Quest standards.
• Collaborates with team members to maintain high service and cleanliness standards.
• Utilizes effective interpersonal communication skills with guests and team members.
• Shares information with other departments to support operational success and guest satisfaction.
• Maintains guest confidentiality standards.
• Maintains knowledge of resort emergency procedures and safety protocols.
• Complies with all safety, security, and loss prevention procedures.
• Maintains control and protection of company assets.
• Maintains Four Diamond service standards.
• Responsible for maintaining regular attendance and punctuality.
• Assists with other resort duties as needed, including site setup, housekeeping support, and light maintenance tasks.
• May be required to serve as a panelist for Internal Review Hearings.
• Performs additional duties as assigned by leadership.
Supervisory Responsibilities
• This position has no supervisory responsibilities.
Education & Experience
• High School Diploma or General Education Degree (GED) preferred.
Other Requirements
• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Hepatitis A and B vaccinations required.
• Valid Washington or Idaho Driver’s License required and must be maintained while operating a Tribal vehicle.
• Ability to work nights, weekends, holidays, and varying schedules as business needs require.
Physical Demands
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.
• Ability to lift and/or move objects weighing up to 75 pounds.
• Frequent standing and walking for extended periods.
• Frequent repetitive movements involving the back, shoulders, arms, wrists, hands, and fingers.
• Frequent lifting, carrying, pushing, pulling, and moving objects.
• Frequent bending, stooping, kneeling, and crouching.
• Occasional stair and ramp usage.
• Occasional sitting for extended periods.
• May require cleaning or exposure to biohazard materials and bodily fluids.
• Requires close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
• The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.
• While performing the duties of this position, the employee may occasionally be exposed to tobacco smoke, moving mechanical parts, fumes, or airborne particles. Work is performed both indoors and outdoors with regular exposure to varying weather conditions, temperature changes, humidity, dust, and environmental elements. Noise levels are generally moderate.
Travel Requirements
Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.