Job Description

NPI Knowledge Development Team Leader

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The Knowledge Development Team Leader is responsible for leading a team of five Subject Matter Experts (SMEs) and providing clear ownership and accountability over training development, delivery, and regional trainer qualification within HP Indigo Service.

The role focuses on translating product, service, and organizational needs into effective, scalable, and consistently executed training solutions, with a strong emphasis on New Product Introduction (NPI) readiness.
The Knowledge Development Team Leader ensures that SME expertise is utilized efficiently while maintaining alignment with the overall Knowledge Management strategy, standards, and priorities.

This role reports to the Knowledge Management Department Manager.

Key Responsibilities

• Lead and manage a team of five SMEs, fostering engagement, accountability, professional development, and high-quality execution across all training activities.

• Set priorities, define work plans, and manage team capacity across multiple parallel training initiatives, balancing NPI demands, ongoing programs, and operational constraints.

• Own and manage end to end training development projects, from requirements definition and content strategy through development, pilot, delivery, and rollout.

• Define the knowledge and learning strategy for each NPI, ensuring timely readiness of operators, service engineers, and regional trainers.

• Drive close collaboration with Product, R&D, Service, regional training teams, and other key stakeholders to ensure alignment, relevance, and adoption of training solutions.

• Ensure training content and delivery approaches are scalable, reusable, and consistently executed across regions.

• Oversee training delivery during early NPI phases, including face to face and remote sessions, to support successful ramp up and capability build up.

• Plan and lead regional trainers’ qualification during NPI phases, ensuring alignment to standards, content accuracy, and delivery quality.

• Maintain alignment with Knowledge Management standards, methodologies, tools, and platforms, and continuously improve training processes based on feedback and lessons learned.

• Track execution status and key metrics related to training readiness, quality, and coverage, and proactively identify risks, gaps, and mitigation actions.

Requirements

• Strong people leadership and coordination skills, including the ability to lead professionals with deep subject matter expertise and enable them to perform effectively without acting as the technical expert.

• Proven experience in project or program management, with the ability to plan, prioritize, and execute multiple parallel initiatives in a structured and disciplined manner.

• Demonstrated ability to manage end to end execution, track progress, identify risks and dependencies, and drive initiatives to closure within time and resource constraints.

• Experience working closely with cross functional stakeholders in a global, matrixed organization.

• Strong communication skills, with the ability to align diverse stakeholders and drive execution without formal authority.

• Methodical, structured, and execution-oriented mindset, combined with flexibility to adapt to changing priorities and NPI timelines.

• Experience in training, learning, knowledge management, or technical enablement – advantage.

• Academic degree in Engineering, Industrial Engineering, Business, Operations, or a relevant field – advantage.

• Familiarity with HP Indigo products and Service organization – strong advantage.

• Fluent English (written and spoken) – mandatory.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Israel)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"