The Refurbishment & Optimisation Operations team plays a critical role in leading refurbishment, strengthening synergies with repair, and driving operational excellence by enhancing the efficiency and sustainability. We are responsible for extending the lifecycle of our products through strategic refurbishment, while also driving continuous improvement initiatives aimed at optimizing processes and overall operational performance.
The NPD Refurbishment & Circularity Engineering Manager is an engineering-focused leadership role responsible for integrating new product development (NPD) with Dyson’s refurbishment and circular economy strategies. This role ensures that new Dyson products are designed and launched with refurbishment and sustainability in mind – from the earliest design concepts through to full production and aftersales. Based in Malaysia (Global Development Campus), the role operates in a highly matrixed environment where success depends on strong technical leadership and cross-functional collaboration.
Reporting to the Global Director of Refurbishment Operations, the NPD Refurbishment & Circularity Engineering Manager will bridge Dyson’s product design teams with its global operations. You will collaborate closely with Research, Design & Development (RDD), Manufacturing, Supply Chain, Quality, and Sustainability teams to embed refurbishment requirements and circular design principles into Dyson’s product development process. This is not a traditional engineering manager role confined to a single function – it requires a strategic mindset and hands-on approach to translate circular economy strategy into practical engineering solutions and processes. You will need to lead through influence, provide deep technical insight, and drive changes across multiple teams without direct authority, ensuring that new products meet Dyson’s high standards for quality, cost-efficiency, and sustainability from Day 1 of launch.
In Summary, you will lead the integration of refurbishment and circularity into Dyson’s new product development (NPD) process. Ensure new products are designed for refurbish-ability and sustainability from concept through launch. Collaborate across RDD, Engineering, Supply Chain, and external partners to deliver scalable, cost-effective, and high-quality refurbishment solutions globally.
Key Responsibilities
NPD Integration: Embed refurbishment and circularity requirements into product design and development. Ensure new products are refurbishment-ready at launch.
Engineering Leadership: Develop and implement refurbishment processes, SOPs, and quality standards for new products. Lead technical problem-solving and continuous improvement.
Cross-Functional Collaboration: Act as the central liaison between RDD, Engineering, Operations, and external partners. Influence without authority to align priorities and drive execution.
Data & Reporting: Track refurbishment readiness and performance metrics. Use data to inform decisions and report progress to senior stakeholders.
Design for Circularity: Collaborate with design, materials, and sustainability teams to identify opportunities for using recycled or recyclable materials, designing for repair and reuse, and reducing waste.
Technical Problem-Solving & Continuous Improvement: Troubleshoot complex refurbishment challenges. Lead root-cause analysis on refurbishment yield issues or quality defects for new products, and work with design and operations teams to implement design changes or process improvements.
Degree in Engineering (Mechanical, Manufacturing, Electrical, etc.)
5–8+ years in NPD, manufacturing, or refurbishment-related roles
Experience bridging R&D and operations is highly desirable
Engineering & Technical Skills: In-depth understanding of product development lifecycles and manufacturing processes
Experience with refurbishment, repair, or reverse logistics preferred
Strong technical, analytical, and stakeholder management skills
Leadership & Collaboration: Demonstrated ability to lead cross-functional initiatives or project teams
Proficient in Excel and Power BI; knowledge of ERP/MES systems is a plus
Ways of Working
Strategic thinker with hands-on execution
Structured & Execution-Focused: Highly organized and delivery-oriented
Problem Solver & Innovator
Creative Engineering Mindset
Clear communicator across functions and cultures
Resilient, pragmatic, and delivery-focused
Passionate about sustainability and circular design
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
