Job Description

Dental Technician Trainee

Essential Functions

• Learns basic tooth morphology and anatomy.
• Learns to fabricate and repair dental prosthesis and dental appliances such as dentures, partials, crowns and bridges, inlay/onlay, veneers, and implant restorations.
• Learns to read and interpret dental prescriptions.
• Familiarizes self with wide range of materials, such as metal (precious, non-precious, gold) or not metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic) and their use in fabricating dental restorations.
• Learns and practices restoring natural teeth and correcting dental irregularities by manufacturing fixed or removable appliances.
• Develops technical knowledge to make decisions when fabricating dental prosthesis.
• May learn basics of replacing partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal).
• Familiarizes self with names and functions of various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.).
• Practices using various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.).
• Documents learning by completing quizzes and worksheets.
• Works under supervision of trainers, and asks for assistance and/or clarification regarding technical issues.
• Learns quality standard protocol, and steps taken to ensure compliance with protocol.
• Learns to recognize problem cases that need additional prep work.
• Learns to work independently and seek help if needed.

Education and Experience

• No previous experience required.
• Prior dental experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus

Maintenance Technician

Essential Functions

• Responds to work requests by performing and completing general facilities repairs in a timely manner.
• Maintains and repairs various machinery and equipment.
• Maintains a safe work environment by adhering to all safety protocols and Standard Operating Procedures (SOPs) and wearing protective equipment as required.
• Performs routine checks and evaluates necessary maintenance to the facilities.
• Provides recommendations for facilities improvements.
• Maintains and organizes spare parts and consumables.
• Performs minor construction and installation of fixtures and accessories.
• Perform other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• A minimum of one (1) year of experience in facilities maintenance and repair, with at least two (2) years of experience in an additional building maintenance field (e.g., electrical, carpentry, plumbing).

Inventory Clerk

Essential Functions:

• Maintains inventory control activities including documenting, storing, rotating, retrieving, and distributing materials and supplies.
• Monitors and maintains inventory levels, communicates replenishment needs, shortages, and inventory-related concerns to management.
• Ensures inventory is properly stored, handled, organized, and rotated in accordance with departmental procedures, quality standards, safety requirements, and First-In, First-Out (FIFO) inventory practices.
• Coordinates supply room coverage requests to ensure sufficient material and supplies availability to support optimal production operations.
• Process inventory documentation, product requisitions, and related records in accordance with established procedures.
• Conduct cycle counts and identify inventory discrepancies to support accurate inventory records and product availability.
• Creates efficient space utilization plans for incoming products and inventory.
• Coordinates inventory requests and special orders, obtaining approval as necessary.
• Maintain clean, safe, and organized stockroom areas to support efficient material storage and retrieval.
• Notifies management of shortages and other issues that could affect product availability.
• Assists with purchase orders preparation, inventory order placement, receiving transactions, invoice-receipt matching, and inventory-related system activities.
• Assists with tracing shipments, addressing delivery issues, and communicating defective or unacceptable goods or services to appropriate team members for resolution.
• Relays defective or unacceptable goods or services to appropriate team members for review and corrective action.
• Supports order processing activities by receiving and processing inbound cases, reviewing case contents, capturing required images and tracking information, and ensuring accurate identification and routing throughout the production process.
• Verifies RX, invoices, account information, and related documentation for completeness and accuracy, applying appropriate labels and case materials in accordance with established procedures and quality standards.
• Prepares outbound shipments and ensuring order contents align with prescriptions, securely packaging materials, including requested supplies, and applying appropriate shipping documentation and labels.
• Collaborates with production, shipping, and other internal teams to support accurate case flow, shipment verification, timely order fulfillment, and customer deliveries; communicate issues or discrepancies to management as appropriate.
• Follows established SOPs, shipping procedures, and quality requirements when processing cases, verifying documentation, preparing shipments, and routing work through production to ensure operational accuracy, consistency, and compliance.
• Participates in continuous improvement and development of policies and procedures.
• Maintains a clean, organized, and safe work environment.
• Performs other related duties and projects as required by management.

Education and Experience:

• High school diploma or equivalent.
• Stock room or inventory experience a plus.
• Minimum one (1) year related work experience.
• Customer service skills a plus.

Digital Support Specialist

Essential Functions:Please check L (Still Learning Function), P (Successfully Performing), NP (Not Performing) or N/A (Not Applicable) for each as appropriate. Note comment # on page 2c.

• Performs basic, common, and known equipment and machinery repairs.
• Examines and gathers data of equipment and machinery issues to help determine the fundamental problem; escalates as needed.
• Conducts routine machinery maintenance and ensures proper working conditions.
• Calibrates, cleans, and performs preventive maintenance on digital equipment including but not limited to CNC milling equipment, 3D scanners, and 3D printers.
• Observes and listens to mechanical devices in operation to locate source of problems; utilizes precision measuring and testing instruments as needed.
• Rigs and moves production equipment throughout the shop.
• Installs and setup new equipment as needed.
• Provides onsite and phone support for external customers.
• Provides guided support for all equipment.
• Utilizes ticketing system to create, record and update information relevant to equipment repair and maintenance activities.
• Checks in/out inventory, tools, and supplies.
• Maintains and ensures proper working condition of company-issued tools, supplies, and vehicle.
• Utilizes company-issued vehicles to travel to various locations and remote labs to carry out equipment and machinery support.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum one (1) year of experience working with mechanical equipment or relevant experience.
• Previous experience working with CNC machines or similar equipment, preferred.