The role is accountable for onboarding and supporting the functional tasks required from the system user groups, such as Managers, Employees, Powers Users & HR to ensure the system is being used correctly and consistently. This will involve creation, update and assignment of training, onboarding materials, communications and user management auditing, to ensure end users are performing their tasks in adherence with policy and procedure.
The NOV Time Business Support Analyst will conduct monthly audit activities to ensure timekeeping entries are as required, providing local follow up actions as necessary to address missing items or incorrect utilization as identified. A continuous improvement approach will ensure audit outcomes drive future actions regarding training and communications to mitigate identified issues.
The role will work closely with the NOV Time Configuration Team members keeping up to date with systems configuration rules, functional upgrades, new country roll outs and change management, so these can be integrated into the functional end user support activities that the Business Support Analyst provides.
Support timekeeping period closure user activities, such as missing approvals and exceptions clear-outs, against the monthly country payroll calendar.
Escalate any technical issues observed to the applicable application support teams.
Performing monthly operational audits of the global timekeeping system, for data integrity and user policy compliance criteria as part of a quality control routine.
Following up with local HR & Power Users where audit results and focus areas are identified for monitoring and review, with a view to improving end user compliance.
Preparing monthly reports & dashboards on the quality control status for HR Management.
Maintain and deliver to the timekeeping user groups, the applicable end user training materials, ensuring all users have been onboarded and orienteered in system usage through developing global communications and performing monthly onboarding routines for the various user groups.
Perform virtual training sessions for HR, Power Users and other business user groups to ensure effective adoption of the system.
Maintain the global Power User group log for business coverage and change updates.
Work with the Timekeeping Technical Team as well as HR & Payroll groups, with the development of the end user training materials to ensure systems utilization is efficient and compliant, with an emphasis on continuous improvement and feedback loops from the operational audits.
Perform and document external and internal audit controls around end-user maintenance, liaising with local HR stakeholders as required.
Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.
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Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
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We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
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Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
