Job Description

Type of position:

Full-time position

Key languages:

Fluent level of Norwegian or Danish

English

Sector:

Customer Service / Technical Support

About our Client:

Would you like to work for the most famous search engine company in the world? You will be working on an exciting project and you will have access to a tool lab' where you can get familiar with all the smart home devices that you will be providing support for. Does it sound like a great opportunity to you ? We think so too !

The Offer:

• Assist the customer by phone, emails and chat;
• Offer technical assistance on the tools (smart home devices: cameras, virtual assistant etc..);
• Troubleshoot and define the correct escalation process when necessary;
• Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study and propose the best solution to help your customer;
• Gather all relevant information into the system;

Requirements:

• Excellent communication skills in Norwegian or Danish + intermediate level in English;
• Experience in technical troubleshooting is a plus;
• Genuine care giver with a problem solver mind;
• Great soft skills;
• Comfortable with phone calls, email writing and social media;

Benefits:

• Attractive salary package (with performance bonuses)
• Permanent contract
• Accommodation provided for a special fee if necessary
• Initial training, and continuous learning opportunities
• Monthly team building activities
• Great office space and an amazing customer service team to work with !

The Process:

1. Submit your application and dont forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!