Job Description
Mercier Consultancy is excited to announce a fantastic opportunity for a Norwegian Speaking Tech Support Specialist for a leading electronic company based in Greece! In this vital role, you will provide expert technical assistance to Norwegian-speaking customers, helping them troubleshoot and resolve issues with their electronic products.
We are looking for individuals who are passionate about technology and have a knack for customer service. If you enjoy solving technical problems and providing support to ensure customer satisfaction, we invite you to apply and be a part of our innovative team!
Responsibilities
- Provide technical support in Norwegian via phone, email, and chat to customers using electronic products
- Diagnose and troubleshoot product issues effectively to ensure customer satisfaction
- Document customer interactions and solutions in a detailed manner in our system
- Collaborate with engineering and product teams to escalate complex issues
- Offer guidance on product features and best practices for use
- Stay informed about product updates and technological advancements
- Participate in training programs to enhance product knowledge and support skills
Requirements
- Fluency in Norwegian and English, both written and verbal
- Experience in technical support or customer service, preferably in the electronics sector
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- A customer-centric attitude with a focus on resolving issues
- Ability to work efficiently in a fast-paced environment
- Familiarity with customer support software and technology
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
