Job Description

About Superb:

At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…

Superb gathers all the tools to open, run and grow your business — in one platform.

From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

The Superb opportunity:

We are looking for a Customer Success Manager to join our international team. We believe that you, just like us, care about delivering superb service to our customers by ensuring a great experience when communicating with us. To fit right in and get onboarded as fast as possible we believe that you have been working with a SaaS Product in a dynamic environment with CS or Support or that you come from the hospitality industry with experience as a Restaurant Manager or similar. You will have the pleasure of joining a team with full focus on quality and delivering value to our users.

What you will do:

• Onboard our customers to the Superb platform, provide training and help them to get the most out of our products and services

• Understand how customers are currently using the products and identify opportunities to increase usage to ensure continued commercial success

• Work closely with the rest of the team to resolve any issues faced by your customers.

• Monitor health scores and satisfaction levels

• Align with the tech team to ensure feedback loops and communicate the voice of customers

About you:

• Most importantly, you are a team player and you take pride in taking care of customers in the best possible way

• You are service minded, efficient, structured, and solution-oriented

• You have a desire to drive adoption & increase of product usage in order create a superb experience for our customers

• Excited about investigating, troubleshooting and finding solutions for challenges and problems

• You must be fluent in English and Norwegian as you will be using both languages on a daily basis.

• Fluency in Danish is a big plus

• In this role you need to be located in or near Copenhagen as you will work from our office and do customer visits when needed

Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply

We will offer you:

• Base salary & commission

• Learning & sharing environment

• Diverse and international team with a strong mission

• Social gatherings: building relationships matter - dinner with your colleagues, game nights, the importans is to hang out together