Job Description
Mercier Consultancy is excited to announce a position for a Norwegian Speaking Customer Service Representative for our Client's Online Retail Department, based in Greece. In this engaging entry level role, you will provide outstanding support to our Norwegian-speaking customers, assisting them with queries related to their online shopping experience.
Your fluency in Norwegian will be essential in helping clients with product inquiries, order status, returns, and providing information on ongoing promotions. Your role will be instrumental in fostering customer satisfaction and loyalty in our dynamic online retail environment.
Responsibilities
- Deliver exceptional customer service in Norwegian through phone, email, and chat regarding online retail inquiries
- Assist customers with questions about product details, availability, and order management
- Handle returns, exchanges, and resolve customer complaints professionally
- Document all customer interactions accurately in our CRM system
- Collaborate with internal teams to ensure effective order fulfillment and issue resolution
- Gather customer feedback to help improve our retail offerings and services
- Stay informed about retail trends, promotions, and product launches to provide informed assistance
Requirements
- Fluency in Norwegian and English, with excellent communication skills
- Strong customer service orientation with a passion for retail
- Prior experience in customer service, particularly in online retail, is preferred
- Able to manage multiple inquiries and provide timely resolutions in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Genuine interest in online shopping and helping customers navigate their purchase journey
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
