Job Description

Required Language
English, Norwegian

Employment Type
Full time

Contract Type
Permanent

Start Date: 18/5 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probation period followed by permanent employment | Working Hours: Monday–Friday, 10:45–19:30 | Salary: Fixed salary + bonus

About the Role & Our Client:

Our client is a globally recognized and leading brand in interactive entertainment and gaming. In this role, you will work as a Customer Service Representative supporting the users of our client’s services. The work is primarily conducted over the phone, but email and chat tasks may also be included. You will handle matters related to gaming console usage, user accounts, subscription services, and technical troubleshooting. Your main objective is to ensure a top-class customer experience and provide quick and clear assistance to every player. This role does not involve any sales.

To ensure you have the best possible conditions to thrive and succeed at Foundever, we offer:

• Fixed monthly salary and an attractive bonus scheme
• Opportunities for professional development
• A modern, newly renovated office in a central location in Larnaca
• Full relocation package (your flight to Larnaca and airport pickup)
• Free accommodation during the first month (only €100 for the second month) or a cash bonus if you find your own housing
• Training and onboarding led by certified trainers
• Refer-A-Friend bonus – work with your friends and earn extra rewards!
• Sunshine 330 days a year!
• Health and accident insurance – both at work and during your free time
• Social activities at the office with your colleagues, such as Foundever Fun Day
• Discounts and staff benefits at local cafés, restaurants, shops, and more
• Ongoing support from our local HR team throughout your employment

To succeed in this role, we expect you to have:

• Fluency in Norwegian (C1 level)
• Good English skills (B2 level or higher)
• Strong communication and problem-solving skills
• Enjoy working with people
• A structured and efficient approach, and the ability to thrive in a dynamic environment
• Good IT skills
• A clean criminal record

It is considered a plus (but not a requirement) if you have:

• Previous experience in customer service
• Experience in the service industry (e.g., hospitality, restaurants, or retail)
• Knowledge of other languages, such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

Once we receive your application, we’ll review it.
If you move forward in the process, we’ll contact you via email to schedule a short introduction call where we’ll walk you through the steps.
After that, you’ll be invited to complete our online tests, which can be done on a computer or mobile phone.
Finally, we’ll schedule a Teams interview with one of our recruiters.

Community, wellbeing, purpose, and growth are at the heart of what we do. We hope you’ll want to be part of our team!

Do you have questions about the position?
Please contact: Recruiter Fredrik Olsson – fredrik.olsson@foundever.com

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island in the heart of the Mediterranean with everything you could wish for!
Stunning nature, white sandy beaches, and crystal-clear turquoise waters offer unforgettable experiences. Cyprus is known for having the cleanest swimming waters in Europe (Blue Flag certification), and the average summer temperature is 27°C. At sea, you can try activities like jet skiing, snorkeling, windsurfing, or water skiing. Or maybe you’d like to try wreck diving – you might spot sea turtles or seals!

Beyond the beaches, Cyprus’ impressive mountains offer hiking, jeep safaris, guided tours through national parks, and even skiing in the winter.
In the island’s many charming cities, you’ll find a mix of beautiful nature, cultural landmarks, and world-class shopping. Cypriot culture reflects both Greek and Turkish influences – in the food, traditions, historical sites, and cultural heritage.

As a former British colony, Cyprus is international, welcoming, and known for its friendly locals.
English is widely spoken, but if you wish, you can also take courses in Greek or other languages.