Job Description

• Position: Customer Service agent

• Location: From the office in Chania, Crete, Greece - HOUSING INCLUDED!

• Working hours: Full-time

• Start date: ASAP

About the position:
Are you passionate about helping others and delivering a great experience to people who need your assistance? Do you want to work for an international company with great learning and development opportunities? You will be part of a competent Scandinavian team in an international environment and can add international work experience to your CV. We are looking for a dedicated and service-oriented customer service representative who can help us deliver a great experience to our customers.

Your tasks:

• Answer phone calls, emails, and chat inquiries from Norwegian customers and provide professional assistance in Norwegian

• Handle customer inquiries regarding products, services, warranties, and maintenance

• Resolve customers’ issues quickly and efficiently while ensuring high customer satisfaction

• Advise customers on product features and benefits, and help them make informed decisions

• Participate in training sessions to stay updated on new products, services, and company policies

• Contribute to a positive work environment and collaborate effectively with your colleagues

Qualifications:

• Strong communication skills in Norwegian, both written and spoken

• English skills at a level that allows for professional communication

• Experience with customer contact is an advantage, but not required

• Problem-solving oriented, with the ability to handle stressful situations calmly and professionally

• Technical knowledge is a plus, but not required

• Ability to work independently as well as part of a team

• Flexibility and willingness to learn and adapt to new procedures and policies

• Open to a new culture

We offer:

• An exciting and challenging role in an international company

• Competitive salary + good bonuses + 14 annual salaries

• Relocation package: flight, airport transfer, and housing for the entire employment period in Crete

• Opportunities for professional and personal development

• A supportive and dynamic work environment with dedicated colleagues

• A fantastic opportunity to work with world-renowned brands in an international environment in Greece

• Fully covered employment contract with social and health insurance

• You will develop and refine your soft skills and communication abilities while learning to communicate clearly and precisely with different target groups

• This is a full-time position on a 12-month contract.

• Free Greek lessons

How to apply:
If you are ready to take the next step in your career and become part of our great Scandinavian team, please send your CV to neda@globalcareerrecruitment.com We look forward to hearing from you.

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Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.

Only citizens with a valid EU passport or work permit in Greece can be considered.