Job Description

Mercier Consultancy is looking for a Norwegian-Speaking Customer Agent to join our team in Athens, Greece, supporting a leading food delivery service. This role includes paid relocation, providing a valuable opportunity to work abroad while utilizing your Norwegian language skills in a thriving industry.

As a Customer Agent, you will engage with Norwegian-speaking customers, addressing their questions and resolving issues to ensure excellent service delivery throughout the ordering and delivery process.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Norwegian promptly and professionally
• Resolve complaints and issues related to food delivery orders
• Provide customers with accurate information about menus, delivery status, and promotions
• Maintain detailed records of all customer interactions
• Collaborate with internal teams to resolve more complex customer cases
• Continuously strive to enhance the overall customer experience
• Participate actively in training sessions to stay informed of policies and product updates

Requirements

• Fluent in Norwegian and English (both written and spoken). Please specify your nationality and native language in application documents.
• Strong communication and customer service skills
• Previous experience in customer support, preferably in the food delivery or related service sectors
• Excellent problem-solving abilities and capability to work under pressure
• Readiness to relocate to Athens, Greece with paid relocation support
• Ability to work effectively in a multicultural, fast-paced environment
• Positive, proactive attitude with willingness to learn and grow

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More!