Job Description
Mercier Consultancy is excited to announce a job opening for a Norwegian Customer Support Representative in our Mobile Banking Services Department, located in Greece! In this essential role, you will assist our Norwegian-speaking clients with their mobile banking inquiries, providing top-notch support and guidance to ensure a seamless banking experience.
If you have a passion for customer service and a strong understanding of mobile banking, we invite you to join our dedicated team. This role will allow you to leverage your language skills and problem-solving abilities in a dynamic environment while delivering excellent support to our customers.
Responsibilities
- Respond to customer inquiries in Norwegian via phone, email, and chat
- Assist clients with questions related to mobile banking services, app functionalities, and account management
- Accurately document client interactions and resolutions in our support system
- Collaborate with internal teams to resolve complex customer issues
- Provide detailed information about banking products and services
- Gather customer feedback to enhance services
- Engage in ongoing training to stay updated on banking regulations and app improvements
Requirements
- Fluency in Norwegian and English, both written and verbal
- Previous experience in customer support, preferably in the banking or financial services sector
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and mobile banking applications
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
