Job Description

THE EMPLOYER

Start your career, continue to grow it, or make a lateral move; whichever you are currently considering we can offer you a place to join top corporations and global brands through our partner project teams. A market leader in its sector employing over 14.000 employees in Greece and its Islands. Join our teams in Client Experience Services or Technical Support for many great projects in over 40 languages. Our client is on the Greek market for +30 years and receiving many best employer awards. Also in 2022, they received the Great Place to Work® certification. Great Place to Work® is considered the Gold Standard in workplace culture assessment and recognition.

THE OFFER

• Complete relocation support (flight ticket to Chania, Crete, pick-up & drop both at no cost to you)
• Free accommodation or extra accommodation bonus, throughout the entire employment period
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• State-of-the-art premises including an amazing activity room with a fully-equipped gym, table tennis table and TV
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace

THE ROLE

• Be the primary point of contact for customer requests, representing the top Nordic home appliance manufacturer
• Utilize phone e-mails and calls in order to provide a seamless customer experience
• Handle customer inquiries in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Crete!

THE IDEAL JOB FOR YOU WHEN YOU HAVE

• Fluency in Norwegian
• Good knowledge in written and spoken English
• Understanding and empathizing with people and problem-solving
• Prior experience in customer support and consumer complaints is an advantage and will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Computer knowledge, good knowledge of MS programs
• A positive and adventurous attitude
• A curiosity driven mindset, willing to know everything about everything
• Results-driven way of thinking, aiming to fix any issue the first time, following up as needed to reach a resolution that satisfies the consumer
• A sponge that is willing to soak up all the knowledge and experience we offer

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