Job Description

Office Administrator
Location: 292 Big Apple Drive, Cramahe, Ontario
Position Type: Permanent Full-Time
Reporting To: Operations Support
Start Date: Immediately
Hours: Monday to Friday, 8:00am to 5:00pm
Compensation: $50,000 per annum

About Miller Waste Systems:
Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

The Office Administrator provides day-to-day administrative and customer service support for Northumberland Operations. This role is responsible for general office administration, maintaining accurate records, delivering exceptional customer service, and supporting daily operational activities.

Responsibilities:
• Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act
• Provide exceptional customer service
• Greet and assist customers and visitors upon arrival at the office.
• Answer, screen, and transfer inbound calls; check voicemail and email regularly for messages
• Address customer concerns and provide appropriate direct support and/or escalate to management as needed.
• Dispatching residential calls/complaints to Route Supervisor and Drivers
• Correspond and communicate with the county administrator regarding road/route disruptions.
• Dispatch commercial drivers to calls as they are received, using information on customer needs, drivers’ locations and daily factors to balance cost and speed of response.
• Utilize the TRUX software system to complete daily route closure and review billing reports for accuracy.
• Monitoring and tracking of commercial driver’s productivity
• Complete daily payroll and reconciliation reports in Ceridian Dayforce
• Resolve billing issues or discrepancies, providing clear and timely communication with customers.
• Oversee municipal invoicing, address inquiries from the county, and ensure billing aligns with contractual terms, rates and agreements.
• File and maintain all administrative documents; update daily records; perform any other general administrative duties as required (both manual paper and electronic filing system).
• Print and distribute various documents and announcements.
• Coordinate purchasing transactions such as office supplies and other items as requested to support the Northumberland operation.
• Provide support to the management team with other projects and duties as assigned.

Competencies & Qualifications:
• Successful candidates should have at least 6 months experience, as an Office Administrator
• You must be a team player, have excellent interpersonal and communication skills
• You must possess excellent knowledge on PC based systems such as Excel, Word, Outlook etc
• You must be able to work in fast paced environment
• You should have the ability to pay attention to details

Posting closing date: This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.