Job Description

Northern Taphouse in Lakeville is looking for a General Manager

Salary Range: $100k-$110k base. Bonus. Full Benefits. PTO.

Are you a dynamic leader with a passion for hospitality and a knack for running a top-notch restaurant? Do you thrive in a family-oriented environment where every team member is valued and every guest is treated like family? If so, we want YOU to join our team!

About Us: We are a beloved family-owned restaurant known for our warm atmosphere, delicious food, and exceptional service. For over 15 years, we've been a cornerstone of the community, and we are now looking for a General Manager who shares our commitment to excellence and hospitality.

Key Responsibilities

1. Leadership & Team Management

• Recruit, hire, train, and develop high-performing management and hourly teams.
• Create and maintain a positive, motivated, and accountable culture focused on hospitality and teamwork.
• Provide ongoing coaching and performance feedback; conduct regular performance reviews.
• Maintain staffing levels and schedules to balance labor costs with business demands.
• Lead daily pre-shift meetings, weekly manager meetings, and regular one-on-ones.

2. Guest Experience & Service Standards

• Ensure every guest receives outstanding hospitality, consistent food quality, and efficient service.
• Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution.
• Maintain a visible presence on the floor during peak hours, engaging with guests and staff.
• Uphold cleanliness, safety, and sanitation standards throughout the restaurant.

3. Financial Performance & Reporting

• Achieve budgeted sales, labor, and cost of goods (COGS) targets.
• Analyze weekly and monthly P&L statements; identify and correct variances.
• Control controllable expenses (labor, supplies, food/beverage waste, repairs).
• Implement systems to improve productivity and profitability.
• Manage cash handling, bank deposits, and financial recordkeeping.

4. Operations & Compliance

• Ensure all food, beverage, and service operations comply with company standards, local regulations, and health department requirements.
• Manage vendor relationships, inventory, and ordering for food, beverage, and supplies.
• Oversee maintenance of equipment and facilities; ensure the restaurant remains in top condition.
• Maintain compliance with all labor, safety, and alcohol laws.
• Ensure adherence to company policies and standard operating procedures (SOPs).

5. Marketing & Community Engagement

• Partner with corporate/marketing teams to execute local promotions and events.
• Build relationships within the local community and represent the brand positively.
• Drive initiatives to grow sales through local outreach, loyalty programs, and special events.

6. Strategic Leadership

• Collaborate with ownership and regional leadership to set quarterly and annual goals.
• Identify opportunities for growth, innovation, and operational improvement.
• Support new menu rollouts, training initiatives, and company projects.
• Mentor assistant managers for internal promotion and succession planning.

Why Join Us?

• Be part of a close-knit, supportive family environment
• Opportunity to make a real impact on the success and growth of our restaurant
• Competitive salary and benefits package
• Room for professional growth and development

Join us in creating memorable dining experiences and be a part of our restaurant family!