Job Description

Company Profile
North Star JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. North Star JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators, and telehandlers.

North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.

Position Type
Full Time, Exempt

Qualifications
• At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
• Proven experience in inside sales, preferably in the equipment industry
• Strong customer service skills and a customer-centric approach
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively
• Proficient in using CRM software and MS Office Suite
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Responsibilities
• The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry
• This role involves handling inbound and outbound sales inquiries, providing product information, and closing sales
• Respond to inbound sales inquiries via phone, email
• Make outbound calls to prospective and existing customers
• Identify customer needs and recommend appropriate equipment solutions
• Provide detailed product information, including features, benefits, and pricing
• Prepare and process sales orders accurately and efficiently
• Follow up on quotes and leads to convert them into sales
• Coordinate with the operations team to ensure timely delivery of equipment
• Build and maintain strong relationships with new and existing customers
• Handle customer complaints and concerns with professionalism and escalate issues when necessary
• Ensure high levels of customer satisfaction through excellent service
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Provide regular sales updates to management
• Stay updated on product knowledge and industry trends

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.