Job Description
GENERAL DESCRIPTION
Under the direct supervision of the Librarian II – Branch Manager – North Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order, and assists the circulation team with checking circulation materials in and out.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Shelves materials accurately and straightens the collection while also having a strong attention to detail.
Shelf-reads the collection while helping to create and maintain displays.
Straightens and maintains attractiveness in the public area for tables and seating.
Checks in and out library materials at the circulation desk as needed.
Directs patrons needing assistance to appropriate staff in a friendly, helpful manner using excellent customer service skills.
Follows routine procedures without direct supervision and reports problems to supervisor.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Purposes and use of libraries.
Library services and locations within the library.
Skill to:
Use a personal computer.
Operate circulation and public catalog automation system.
Interact tactfully and courteously with the public in a friendly and efficient manner.
Effectively organize and multi-task.
Ability to:
Complete work duties independently, without direct supervision.
Quickly learn and perform routine library functions and procedures accurately.
Operate circulation and public catalog automation system.
Communicate effectively orally with the general public, supervisors and co-workers.
Arrange circulation materials in numerical and alphabetical order.
Follow instructions and learn to use the computerized circulation system.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
EXPERIENCE AND TRAINING GUIDELINES:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Six months of experience in a customer service position is preferred.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
None required.
Special Requirements:
Essential duties require the following physical skills and work environment:
With or without accommodation, ability to move a loaded cart weighing up to 150 pounds.
Must be able to work evenings and weekends and maintain regular, reliable attendance.
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_E_ Lifting
_M Carrying
_E_ Pushing/Pulling
_M Overhead Work
_I_ Fine Dexterity
_E Kneeling
_E_ Crouching
_M_ Crawling
_E Bending
_E Twisting
_I_ Climbing
_I_ Balancing
_E Vision
_M_ Hearing
_M_ Talking
___ Other: ________________________
