Posting number: NC-2727
Department: - Not in the Classified Service, See Posting
Job classification: X - Job Not in Classified Service
Posting type: NON COVERED PSA
Categories: Miscellaneous, Customer Service
NORTH BECKLEY PLAZA MONITOR-WV PARKWAYS AUTHORITY-RALEIGH CO.
Location of Position: North Beckley Toll Plaza
STARTING PAY: $17.48/hr.
Essential Functions of the Job
Specific responsibilities include but are not limited to:
– Directly responsible to the Plaza Supervisor, resolving plaza/patron concerns, making decisions in accordance with policies and procedures established by the Parkways Authority.
– Accurate preparation of any required daily records.
– Making sure the collections of all lane monies are logged/secured, and all North Beckley funds/safes are always secured.
– Maintain a smooth and safe traffic flow.
– Maintain supply inventories and distributions records.
– Make daily lane inspections.
– Implementation of the monthly Safety Training Program to Custodian staff.
– Periodic inspection of toll facilities and equipment.
– Assist with reasonable custodial duties when custodian is not present.
– Handle snow and ice control when custodian is not present.
– Support, follow and promote requirements on plaza hours/coverage, occupational injuries, monthly safety meeting, customer complaints, all other Parkway/North Beckley programs.
– Maintain and present a good example during any customer service issue or complaint.
– Assist approved personnel entering the building and always maintain security of building.
– Follow Parkways standard operating procedures during any vehicle/patron lane incidents and document any facility issues for Plaza Supervisor. In more severe incidents, contact Supervisor and Director by public service. Note: Always contact 911 and then Control as your first contacts during emergency situations.
– Stay alert to the intercom system to notify patrons in a timely manner of the proper lane procedures to follow when processing through the lanes.
– Always maintain professional customer service.
– Other duties as assigned.
HS Diploma or GED required.
Must be able to pass background check.
Must have valid Driver's License.
One year experience required as a permanent toll collector(part time or full time).
Wild & Wonderful West Virginia is a U.S. state located in the Appalachian region of the Southern United States. It is bordered by Virginia to the southeast, Kentucky to the southwest, Ohio to the northwest, Pennsylvania to the north, and Maryland to the northeast. West Virginia is the 41st largest by area and the 38th most populous of the 50 United States. The capital and largest city is Charleston.
