Job Description

North America Indirect Collections Manager

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HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members'work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

Additional guidance/criteria:

• Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region.
• Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manages employees and teams of employees, from Entry to Master levels, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.
• Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop.
• Manages the credit or collection activities in a country.
• Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment.
• Judges how much credit risk to support for a given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix.
• Negotiates with large customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments.
• Resolves issues with large customers.
• Proposes structural changes for the organization that will make it more efficient.

Education and Experience Required:

• First level university degree with a focus in business or economics; advanced degree in business preferred.
• Typically 8-10 years of experience in a credit or collection function.
• Typically 0-2 years of supervisory experience.

Knowledge and Skills:

• Content expert in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards.
• Ability to manage a team and to motivate and develop people.
• Advanced understanding of credit, finance, and risk mitigation tools.
• Excellent negotiation and relationship building skills.
• Excellent project management skills.
• Demonstrated ability to plan and prioritize.
• In-depth knowledge of economic and political environment.
• Good conflict management skills.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"