About Willis Towers Watson:
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.
About the team:
The North America Claims (NA Claims) team manages timely and accurate claims reporting across most of the lines like Auto, liability and property. They coordinate closely with the Claims Advocate Group (CAG), carriers, and clients to log claims in EPIC, report loss to insurers, gather evidence and communicate key claim updates.
Operating under strict service line agreement, the team ensures all claims are actioned within 24 hours, urgent items are prioritized, and quality standards of 95%+ are consistently met. Through structured processes and strong stakeholder collaboration, North America Claims helps deliver clear, efficient, and reliable claims handling for North America & Canada based clients
To administer the claims notification process. Responsible for management of activities/transactions in the claim's notification process.
Principal Duties/ Responsibilities:
ClaimsReporting&Evidencing:
Lossnotificationtotheunderwriterwithin24hoursofMumbaireceipt
ProcuringClaimrelatedinformation(claimnumberandadjustorinformation)fromthe underwriters and relaying it to the client
Evidencingofclaimrelatedinformationandaddressingthereceivedqueriesinliaisonwiththe Claims Advocate Group
Key Performance IndicatorManagement:
DeliveraspertheKey Performance Indicator's (KPI's)definedfortherole.Toalways maintainset service level accuracy/quality, turnaround time standards prescribed by the business unit.
Manage workload/ volumes and delivery expectations as per business requirement
Manageworkloadvolumesanddeliveryexpectationsasperbusinessrequirement
Developasoundunderstandingofthebusinessprocess.
Updateworktrackerandtimetrackingtoolsaccuratelyandonrealtimebasis
Completead-hoctasksasdirectedbyTeamLeader.
Ensure adherence to compliance and operate within the guidelines of internal and external regulators.
Ensurethatallstatutoryandcompanyproceduresarefollowedwhileprocessingwork to protect clients, colleagues and the
business interests of the company.
OperationsManagement/OperationalEffectiveness
Participateandcontributetoteamhuddles.
Proactivelysupportkeyinitiativesthathavebeendeliveredtoimplementchange.
Toensureanyfeedback(includingbreach/errors)foundinthe processisinformedtotheteam Manager instantly.
Relationshipmanagement
Ensureongoing,effectiverelationshipswithstakeholders(Internal/external)
Top Competencies
GraduateorPostgraduate in any stream
Experience:
Preferred 1-3 years of experience in Insurance/Claims domain
Skills:
Goodcommunicationskills&interpretationskills
Shouldbeaquicklearnerandteamplayer
Passionateaboutquality
Effectiveprioritizationskillstomeetbusinessobjectives
Abletoworkindependentlywhenrequired
Possessesakeeneyefordetails
Abilitytoworkunderpressure
Knowledge:
Having good understanding and knowledge of Insurance.
Good working knowledge of Microsoft office, particularly Word & Excel
The Application Process
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
