Job Description

To administer the Claims notification process. Responsible for management of activities/transactions in the Claims notification Process.

Principal Duties/Responsibilities

ClaimsReporting&Evidencing:

• Lossnotificationtotheunderwriterwithin24hoursofMumbaireceipt

• ProcuringClaimrelatedinformation(claimnumberandadjustorinformation)fromthe underwriters and relaying it to the client

• Evidencingofclaimrelatedinformationandaddressingthereceivedqueriesinliaisonwiththe Claims Advocate Group(North America Counterparts)

KPIManagement

• DeliveraspertheKPI'sdefinedfortherole.Toalways maintainsetSLAAccuracy/quality,TAT standards prescribed by the Business Unit. Manage workload/ volumes and delivery expectations as per business requirement

• Manageworkloadvolumesanddeliveryexpectationsasperbusinessrequirement

• Developasoundunderstandingofthebusinessprocess.

• Updateworktrackerandtimetrackingtoolsaccuratelyandonrealtimebasis

• Completead-hoctasksasdirectedbyTeamLeader.

• Ensure adherence to compliance and operate within the guidelines of internal and external regulators.

• Ensurethatallstatutoryandcompanyproceduresarefollowedwhileprocessingwork to protect clients, colleagues and the business interests of the company.

OperationsManagement/OperationalEffectiveness

• Participateandcontributetoteamhuddles.

• Proactivelysupportkeyinitiativesthathavebeendeliveredtoimplementchange.

• Toensureanyfeedback(includingbreach/errors)foundinthe processisinformedtotheteam Manager instantly.

Relationshipmanagement

• Ensureongoing,effectiverelationshipswithstakeholders(Internal/external)

Top Competencies

• FocusingonCustomers

• EvaluatingProblems

• ManagingSelfDevelopment

• AdjustingtoChange

• ProcessingDetails

• StructuringTasks

Qualifications:

• AnyGraduateorPostgraduate

Experience:

• Preferred 2-3 years of experience in Insurance/Claims domain

Skills:

• Goodcommunicationskills&interpretationskills

• Shouldbeaquicklearnerandteamplayer

• Passionateaboutquality

• Effectiveprioritizationskillstomeetbusinessobjectives

• Abletoworkindependentlywhenrequired

• Possessesakeeneyefordetails

• Abilitytoworkunderpressure

Knowledge:

• HavinggoodunderstandingandknowledgeofInsurance.

• GoodworkingknowledgeofMicrosoftoffice,particularlyWord&Excel

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com