All Roads

Norris Ford Service Advisor

All Roads  •  Dundalk, MD (Onsite)  •  9 days ago
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Job Description

Service Advisor – Automotive
Norris Ford  Dundalk, MD Be the first to welcome and support our customers as a Service Advisor! We’re looking for someone who is customer-focused, detail-oriented, and familiar with CDK and basic mechanical concepts. In this dynamic, fast-paced role, you’ll play a key part in delivering outstanding customer experiences, assisting with shop operations, and ensuring every client receives exceptional care.   Compensation & Schedule
  • Salary  plus commission;  $70,000–$100,000 OTE
  • Full-time, dealership-based role
  • Monday-Friday with alternating Saturdays
Benefits
  • Medical, dental, vision, disability, and life insurance
  • 401(k) with company contribution
  • Paid time off + company-paid holidays
  • Tuition reimbursement program
  • Employee referral bonus program
  • Supportive, inclusive work environment
  • Reasonable accommodations provided for qualified individuals with disabilities
Responsibilities
  • Deliver outstanding customer service aligned with dealership standards
  • Schedule service appointments; prepare accurate repair estimates
  • Advise customers on manufacturer-recommended maintenance and repairs
  • Accurately document repair and service orders in  CDK
  • Provide timely updates on repair status, estimates, and pickup times
  • Build relationships that foster loyalty and repeat business
  • Assist with additional tasks and responsibilities as assigned
Requirements
  • High school diploma or GED
  • CDK experience required/preferred (adjust as needed)
  • Strong customer service, communication, and organizational skills
  • Basic understanding of automotive/mechanical systems
  • Ability to multitask and work efficiently in a fast-paced environment
  • Bilingual (Spanish) a plus
Work Authorization
All Roads Company does not provide H-1B sponsorship. No security clearance required.  AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.   Apply Today!Take your skills to the next level in a role where your expertise and customer service make a real impact.
All Roads

About All Roads

Visit us on the web at >>> www.AllRoads.com

About All Roads

All Roads is a leading, privately-owned holding company that powers businesses and consumers through its three divisions: Equipment, Truck, and Automotive. The All Roads group of companies represents 20+ brands operating at 45+ locations spanning the Eastern US.

Service at Every Turn

Our companies cover a lot of ground and serve many types of customers and industries. The one thing that binds our businesses together is a commitment to serving our valuable customers. Our experienced team is relentlessly committed to delivering value-added service with the highest level of quality. Whether buying a certified pre-owned vehicle from one of our retail stores or trusting our expert service team to maintain critical business equipment, we are committed to providing Service at Every Turn for your business or family.

Our Brands

Our brands include some of the most recognizable names in their respective markets, including:

Vermeer All Roads

All Roads Trucks

All Roads Kenworth

All Roads TRP

All Roads Truck Bodies

All Roads Collision & Repair

All Roads Kubota

Packer Norris Parts

All Roads Mobile Service

Hydralift

Norris Automotive Group

Norris Ford

Acura of Laurel

Norris Honda

Acura of Ellicott City

Our Deep Roots

Our original enterprise started in 1917 when George R. Norris met with Henry Ford on the floor of the Ford assembly plant in Detroit, Michigan. He returned to Dundalk, MD with a vision of a business that would help in transforming the mobility of a young nation and started operations selling and servicing Fords. For over 100 years, we have expanded and adapted to meet the ever-changing needs of our customers.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Dundalk, Maryland
Year Founded
1917
Website
allroadscompany.com
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