Job Description

Norfolk Crisis and Resilience Adviser (Outreach) | 10771 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum (Scale G) | County Hall, Norwich

Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This is an exciting opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities. This service replaced the Clients Hardship Service (in April 2026) with an enhanced service, funded for 3 years through the Crisis Resilience fund.

We are looking for Outreach Advisers – The role involves working directly within the community, providing accessible, face-to-face support to residents in a range of settings. The position has a strong focus on proactive engagement, ensuring that vulnerable individuals and households are identified early and supported before issues escalate into crisis. This includes building relationships with local partners, community groups, and frontline services, enabling a coordinated and preventative approach to support.

The Outreach Adviser will play a key role in improving access to the service, particularly for those who may be digitally excluded or less likely to engage through traditional channels, and in strengthening community resilience through tailored, person-centred support. The role will primarily be community-based, with the majority of working time spent engaging with residents and partners in local settings, alongside a mandatory attendance at County Hall in Norwich each Wednesday.

Therefore, access to a car and clean driving licence are required for this role. (Please note a mileage allowance will be available for this role).

The Norfolk Crisis and Resilience Advisers provide money management and holistic support for people to become financially independent and address the underlying issues prohibiting this. The roles involve speaking with clients either on the phone or face to face implementing a Trauma Informed approach to provide the best outcome and ongoing support for the individual. We are looking for people with professional curiosity who can assess information from multiple sources, provide information and guidance and ongoing referrals to both support and grant providers. Confidence in making decisions, motivation to make a difference and advocate for the vulnerable is essential. We consider people from a range of different backgrounds with experience of money management, providing information and guidance in holistic support and grant organisations and/or working with vulnerable people would be highly beneficial. You'll need solid communication skills, confidence in dealing with vulnerable clients, experience of conducting difficult conversations and strong computer skills.

If you would like to discuss this role, please email Christina Campbell – Client Hardship Service Manager christina.campbell@norfolk.gov.uk or James Bunting – james.bunting@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specificationto help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 6 July 2026 23:59

All other applicants closing date: 13 July 2026 23:59