Job Description

Next Job Abroad is pleased to announce an exciting opening for a Nordic Speaking Customer Service Representative in the thrilling iGaming industry based in stunning Malta This role is perfect for motivated individuals who are passionate about delivering excellent customer service and want to dive into the dynamic world of online gaming. You will be instrumental in assisting our Nordic-speaking customers by addressing their needs and ensuring they enjoy an unforgettable gaming experience.

With our generous relocation package, this opportunity allows you to embark on a new adventure in Malta while growing your career.

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through live chat, email, and phone.
• Handle inquiries related to gaming accounts, bonuses, and technical issues effectively.
• Ensure all customer issues are resolved in a timely manner, maintaining high customer satisfaction.
• Document all customer interactions and feedback accurately in the system.
• Collaborate with the team to continuously improve the customer experience.
• Stay informed about product offerings and gaming industry trends.

Requirements

• Fluency in a Nordic language (Swedish, Danish, Norwegian, or Finnish) and proficiency in English; knowledge of additional languages is a plus.
• Experience in customer service, preferably within the iGaming sector.
• Exceptional communication skills, with a strong focus on customer satisfaction.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Familiarity with customer relationship management (CRM) systems and support tools is advantageous.
• Willingness to relocate to Malta and adapt to new cultural experiences.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!