Job Description

Next Job Abroad is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in sunny Malta In this role, you will be the primary point of contact for our Nordic-speaking players, providing them with exceptional support and ensuring their gaming experience is enjoyable and seamless. If you are passionate about customer service and eager to work in a dynamic environment, this position is perfect for you. With a full relocation package included, your adventure in Malta awaits!

Responsibilities

• Deliver high-quality customer service to Nordic-speaking clients via chat, email, and phone.
• Address customer inquiries and issues related to gaming accounts, promotions, and technical problems.
• Resolve issues promptly to maintain customer satisfaction and loyalty.
• Accurately document customer interactions in our CRM system.
• Collaborate with team members and other departments to enhance the customer experience.
• Keep up-to-date with gaming products and industry developments.

Requirements

• Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and proficiency in English; additional languages are a plus.
• Previous experience in customer service, particularly in the iGaming sector, is preferred.
• Excellent communication skills, both verbal and written.
• Able to work effectively in a fast-paced and dynamic environment.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Familiarity with customer support tools and CRM systems is an advantage.
• Willingness to relocate to Malta and adapt to a new cultural experience.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!