Job Description

Join Next Job Abroad as a Nordic Speaking Customer Service Representative in the exciting world of iGaming based in beautiful Malta This is a golden opportunity for those who are passionate about delivering exceptional customer support and who thrive in a vibrant, international environment. You will be the voice of our company, helping our Nordic-speaking players with their inquiries and ensuring they have an outstanding gaming experience. With our comprehensive relocation package, you can make this dream job a reality while enjoying everything Malta has to offer!

Responsibilities

• Assist Nordic-speaking players via live chat, email, and phone, providing top-tier customer service.
• Address and resolve customer inquiries regarding their gaming accounts and promotions.
• Ensure a swift and effective resolution of any technical issues faced by players.
• Document customer interactions accurately and thoroughly.
• Work collaboratively with team members and other departments to enhance player satisfaction.
• Stay knowledgeable about gaming products and industry trends to effectively assist customers.

Requirements

• Fluent in a Nordic language ( Swedish, Danish, Finnish, or Norwegian) and proficient in English; additional languages are a plus.
• Experience in customer service, with a preference for roles in the iGaming industry.
• Excellent verbal and written communication skills.
• Able to work well under pressure in a fast-paced environment.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM software and customer support tools is desirable.
• Willingness to relocate to Malta and adapt to living in a new culture.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!