Job Description

Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast-paced industry that combines entertainment and technology. If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible.

Responsibilities

• Assist customers in Nordic languages and English with inquiries related to our iGaming products and services.
• Provide detailed information about games, promotions, and account management.
• Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience.
• Engage with customers through various channels, including email, chat, and phone.
• Collaborate with team members to enhance service quality and improve customer satisfaction.
• Document customer interactions and feedback to aid the continuous improvement of our offerings.
• Stay informed on the latest iGaming trends and updates to provide knowledgeable support.

Requirements

• Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential.
• Experience in customer service or a related field, preferably within the iGaming or entertainment industry.
• Strong interpersonal and communication skills, with the ability to connect with a diverse clientele.
• Proficiency in using customer service software and tools.
• Ability to work on a flexible schedule, including evenings and weekends.
• A positive, enthusiastic attitude and a passion for the gaming industry.
• Willingness to relocate to Malta and immerse yourself in a new cultural experience.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!