Job Description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Minimum 2–5 years’ experience in short-term insurance claims. Be the Difference in Every Claim – Join Our Short-Term Insurance Team. We are seeking a detail-oriented and client-focused Claims Consultant to join our Short-Term Insurance team. This role is responsible for managing claims end-to-end, ensuring a seamless client experience while adhering to regulatory and operational standards.

• Manage and process short-term insurance claims from initiation through to finalisation
• Assess claims in line with policy terms, conditions, and underwriting guidelines
• Ensure accurate validation and adjudication of claims
• Liaise with clients, brokers, service providers, and internal stakeholders
• Deliver high levels of customer service and maintain strong client relationships
• Handle queries, disputes, and escalations professionally and efficiently
• Maintain compliance with regulatory requirements and internal controls
• Ensure turnaround times and service level agreements are consistently met

• Relevant insurance qualification (advantageous)
• Minimum 2–5 years’ experience in short-term insurance claims
• Sound knowledge of short-term insurance products and claims processes
• Understanding of FAIS and regulatory requirements
• Strong administrative and analytical skills

Key Competencies

• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Customer-centric approach
• Strong problem-solving and decision-making ability
• Ability to perform under pressure and manage high volumes
• Professionalism and integrity

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised