Job Description

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Customer Service Representative is responsible for providing effective customer service for all incoming calls in a call center environment by using excellent, in-depth knowledge of company products and services, as well as, communicating effectively with team members.

• Handle incoming calls regarding inquiries about status of claims for GAP, Excess Wear, Paint & Interior and ETCH.
• Record phone interaction by documenting detail notes and comments into the SCS system
• Provide accurate claim information to dealers, agents, lienholders and customers
• Enter concise claim notes into the SCS system
• Split PDF files into individual documents and attach them in the appropriate section located within the claim
• Determine if all required claim documents are accurate and legible to properly adjudicate the claim
• Initiate automated claim payment letters, and follow-up letters to customers and lenders
• Create claim denial letters
• Communicate with dealers, lienholders, and customers on claim payment issues using system generated letters
• Process GAP settlement breakdowns received from insurance carriers
• Process Open Claim reports to verify status of claims
• Perform other duties as assigned

The Amynta Group (the “ Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.