Job Description

Responsible for D2C business growth, portfolio profitability,telesales management, customer value management across multiple lines of business.

1. D2C Strategy & Growth

Develop and execute annual D2C strategy and plan across all lines of business aligned with company growth objectives.

Drive new business acquisition growth through inbound and outbound telesales channels.

Identify potential improvement for customer value management including cross-selling and persistency management.

Own and monitor portfolio bottom line and lead action plans to improve profitability.

1. Sales Performance Management

Manage sales performance from both inbound and outbound telesales

Implement continuous improvement initiatives to improve sales effectiveness.

Initaite and oversee coaching, quality assurance, and sales governance.

1. Campaign & Commercial Management

Partner with Digital Team to optimize customer acquisition and lead quality.

Develop campaign strategies for acquisition, retention, reactivation, and customer upsell.

Lead the team to ensure end-to-end campaign efficiency

1. People Leadership & Organizational Development

Lead, develop, and inspire high-performing sales and portfolio management teams.

Foster a performance-driven and customer-centric culture.

Drive employee engagement and talent development initiatives.

Qualifications:

• Over 10 years of experience in Direct Markting, Telesales, Direct-to-Consumer (D2C), Digital Marketing, or related commercial functions in insurance industry
• Proven track record in Telesales Management, Conversion Optimization, and Portfolio Management.
• Experience leveraging OMNI channel management, analytics, and AI-enabled tools to improve marketing and operational effectiveness is a plus
• Strong commercial acumen with the ability to balance growth, profitability, and customer experience.
• Excellent stakeholder management and cross-functional leadership skills, with the ability to influence business and technology teams.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let’s care for tomorrow.