NIO

在线顾问(NOE)-SH

NIO  •  Onsite  •  2 hours ago
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Job Description

在线顾问(NOE)-SH
NIO蔚来区域公司
上海
社招
全职
用户与服务 - 蔚来顾问
大专及以上
1-3 年
职位描述
-负责网络电话接听及网络订单,按公司标准流程进行接听电话;
-在电话交流中,向客户介绍产品详情,解答客户疑问,将其发展成为公司客户;
-做好客户的跟踪工作,通过电话沟通,判断客户的意向级别,对意向强的客户24小时内进行回访。清楚标注客户需求,态度诚恳,邀约客户到店并积极促成成交;
- 利用市场推广活动中产生的客户线索,使用统一的沟通流程对客户进行跟踪、培养直至完成订单;
-针对接听电话进行数据统计录入及数据分析;
- 体系化利用电话时间,包括电话前的准备工作,保证沟通内容符合工作指标和要求 ;
- 参加公司要求的培训,了解最新产品知识,并能在与客户沟通过程中正确传达产品特性 ;
-直线经理指派的其他工作任务。
- 及时准确地响应来自多渠道的客户预定,并回答相关询问 ;
职位要求
- 符合公司真诚、关爱、远见、行动的价值观 ;
- 具备客服及汽车相关的从业经验 ;
-主动性强,工作态度积极,热爱汽车销售工作。有较强的事业心,勇于面对挑战;
-良好的沟通和表达能力、应变能力和解决问题的能力,心理素质佳。良好的团队协作精神和客户服务意识;
- 服务意识强,语言的逻辑性好,普通话标准,具备良好的倾听和沟通能力;
- 注重团队合作精神,有判断能力,良好的心理素质和自控能力,能全身心投入工作当中;
- 熟练使用各项办公软件操作(Word、Excel、PPT)。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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