JOB PURPOSE:
Provide proper & prompt support to all CIB Physical connections in branches and Head Offices in order to enable them fulfil their daily work efficiently and smoothly
KEY ACCOUNTABILITIES:
Technical Duties
1. Implement and support the physical connection for all branches, Head offices and Data Center.
2. Provide the proper support for the end users physical problems within the SLA (Service level Agreement) in order to facilitate the work.
3. Responsible for the physical problem of any communication failure with the ISP’s (Internet Service Provider)
4. Proper filing for the transfer documents of assets across the bank premises.
5. Handle the invoices and paper work with TE (Telecom Egypt) and any other 3rd parties.
6. Handle the permission of the Hardware entrance and exit permissions.
7. Sharing in the frequent inspection of the network hardware in the warehouse to segregate usable components versus defected/obsolete components.
8. Check frequently the network wiring status of IT rooms across the branches and HOs and make sure that all physical network components and related cabling are always well organized and in a good healthy state.
9. Focal point in the technical negotiations conducted between the land lords and contractors for implementing new wireless lines in both old and new branches and headquarters.
10. Participate in the action plans arranged by the premises department for any suggested renovations or new branches preparation.
Policies, Processes and Procedures
11. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
12. Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work
Compliance
13. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Qualifications & Experience
Technical Diploma or higher institute.
Minimum 0 - 2 years of experience in physical Communication Technical support.
Minimum 3 - 6 years of experience for Senior Technician
Skills
English basics is mandatory
Good knowledge in Microsoft Tools ,
Good Knowledge in ISP Physical connection.
Hard Worker.
Ability to work under pressure and in weekends and public holidays.
Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (NBE, 51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, NBE increased its shareholding to 99.9%, changing the Bank’s name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till reaching 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired NBE stake. In July 2009, Actis, a leading emerging markets private equity firm, invested US$ 244 million to get shares in CIB, acquiring hence 50% of the Ripplewood Holdings Consortium’s stake. Five months later, Ripplewood sold its remaining 4.7% stake over the open market, marking the successful transition of strategic partnership to be with Actis, who then became CIB’s largest shareholder with a 9.1% stake. In March 2014,Actis sold a portion of its holding, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. In May 2014, Actis, successfully realised its investment in CIB and sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd “Fairfax”.
CIB is Egypt’s leading private sector bank, offering a broad range of financial products and services to its customers, including enterprises of all sizes, institutions, households and high-net worth individuals. CIB strives to provide superior financial solutions to meet all customers’ needs. Having the strongest brand equity rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. CIB shows tremendous potential within the bourgeoning Retail and SME Banking markets. Through its superior management, high-operating standards, corporate governance best practices and training programs,CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
