Posting number: 01346
Department: Fiber Network Operations
Job classification: IT Technician I
Posting type: Open
Categories: IT and Computers, Utilities
Classification: IT Technician
Work Hours: 40+ hours / week: Nights, Weekends, and Shift Rotations
About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role: Are you a tech-savvy problem solver who enjoys helping people? Join our team as a Network Operations Center Technician in a customer-focused call center environment, providing technical support and education for internet, phone, and TV services. You’ll guide customers through step-by-step troubleshooting and provide first-call resolution for service installations and equipment such as Amazon Firesticks, VOIP phones, remote controls, Wi-Fi access points, and in-home networking devices. You’ll document customer interactions and solutions in a ticket-based system while also helping monitor and escalate issues beyond the customers home, such as network outages, within our Network Operations Center (NOC). If you enjoy simplifying technology, solving problems, and providing friendly, professional customer support, we’d love to have you on our team.
Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Physical demands for a specific position within this classification may vary and / or exceed those demands described above.
Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 5 – Background Investigation
Phase 6 – Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
Knoxville Utilities Board is one of the largest public utilities in the country providing safe, reliable, and affordable electric, natural gas, water, wastewater, and fiber services to customers in Knox and parts of seven surrounding counties. KUB is a mission driven organization with a workplace culture that fosters an environment where all employees feel valued and respected.
KUB provides competitive benefits to its employees that begin on day one of employment and include generous health benefits, 401(k) matching, 11 paid holidays, financial advising, educational assistance, wellness programs, and volunteer time. KUB is committed to giving back to its community and operating with environmental stewardship in mind, which is exemplified through various programs like KUB TeenWork high school career readiness program, low-income weatherization assistance, and more.
